Passenger Services Executive (CHANGI AIRPORT)

AVON CLEANING SERVICES PTE LTD; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

AVON CLEANING SERVICES PTE LTD is seeking personnel to provide professional airport passenger assistance and mobility support. You will help passengers, including those with special needs, and escort them through flight processes while coordinating with airline and operations teams.

Requirements include a degree or diploma, 2–3 years in Airlines Customer Service, and must be able to work a 6-day rotating shift (morning/afternoon/midnight) including public holidays.

Qualifications

• Fluent English in written and verbal communication.
• Relevant hands-on experience in Customer Service Operations would be an advantage.
• 2-3 years of experience in Airlines Customer Service is preferred.

Responsibilities

• Provide professional assistance to passengers, including those with special needs or mobility assistance, to ensure a safe and smooth airport journey.
• Perform passenger assistance services such as wheelchair, E-Caddy, buggy, WHILL and other airport support services as required.
• Assist and escort passengers to and from flights and through relevant airport touchpoints.
• Understand flight and deployment information and respond to operational and passenger requirements.
• Perform basic operational checks and first-level troubleshooting of assigned equipment; report faults per procedures.
• Coordinate with supervisors, airline representatives, and operational teams.
• Comply with airport safety, security, procedures and customer service standards.

Skills

English communication

Interpersonal skills

Education

Degree or Diploma

Job description

Job Description

• - Provide professional assistance to passengers, including passengers with special needs and/or mobility assistance needs, to ensure a safe and smooth airport journey.
• - Perform passenger assistance services which may include wheelchair, E-Caddy, buggy, WHILL and other airport passenger support services, depending on operational requirements and deployment.
• - Assist and escort passengers to and from flights and through relevant airport touchpoints as required.
• - Understand flight and deployment information and respond appropriately to operational and passenger requirements.
• - Perform basic operational checks and first-level troubleshooting of assigned equipment, and report or elevate faults in accordance with operating procedures.
• - Exercise good judgement and situational awareness when handling changing operational circumstances and passenger needs.
• - Coordinate effectively with supervisors, airline representatives and relevant operational teams.
• - Comply with airport safety, security, operational procedures and customer service standards.

Requirements

• - Degree or Diploma Holders.
• - Relevant hands‑on experience in Customer Service Operations would be an advantage.
• - 2-3 years of experience in the Airlines Customer Service field is preferred.
• - Able to accept 6 days of rotating shift working hours as required by the airport's operations (Morning shift, afternoon shift, and midnight shift) including Public Holidays.
• - Fluency in written and verbal English and good communication and interpersonal skills.
• - Required to attend and successfully pass the necessary training and/or assessments for assigned duties prior to deployment.
• - Always maintain a high standard of personal hygiene, neatly attired and professionally groomed.
• *We regret that only shortlisted candidates will be contacted