Customer Service Officer | $5,000 Joining Bonus | Changi Airport

ASCENSION ADVISORY PTE. LTD.; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

Joining bonus

Medical & dental benefits

Holiday credits

Training provided

Permanent position

6-day rotating shifts

Job summary

ASCENSION ADVISORY PTE. LTD. at Changi Airport is seeking staff for airport customer service roles. Training is provided; no prior experience required, and you will assist passengers with check-in, arrivals, departures, and lounge services.

We value a cheerful, service-oriented attitude, good English communication, and teamwork in a fast-paced, 6-day rotating shift environment.

Qualifications

• Minimum GCE “O” Level or equivalent.
• No prior experience required – comprehensive training provided.
• Good written and spoken English.
• Pleasant, cheerful and service-oriented personality.
• Able to work 6-day rotating shifts.

Responsibilities

• Assist passengers with check-in, arrival and departure services.
• Handle passenger enquiries and various flight-related requests.
• Provide excellent customer service to passengers at premier lounges.
• Welcome and assist guests at reception and attend to their needs.
• Assist passengers with special needs, including those with reduced mobility.
• Assist non-English-speaking passengers and unaccompanied minors.
• Ensure passengers receive a smooth and pleasant airport experience.

Skills

Customer service

Communication skills

Teamwork

English proficiency

Computer literacy

Education

GCE O Level

Job description

Well-Established Public-Listed Multinational Provider of Integrated Aviation Services

Basic Salary: From $1,800 (commensurate with experience)
Monthly Allowances: Up to $600 (KPI & Shift Allowances)
Joining Bonus: $5,000
AWS + Variable Performance Bonus
Holiday Credits: Up to $350 annually
Work Schedule: 6 Days Work Week / Rotating Shifts
Location: Changi Airport
Outpatient Medical & Dental Benefits
Permanent Position
No Experience Required –Training Provided

Responsibilities

• Assist passengers with check-in, arrival and departure services.
• Handle passenger enquiries and various flight-related requests.
• Provide excellent customer service to passengers at premier lounges.
• Welcome and assist guests at reception and attend to their needs.
• Assist passengers with special needs, including those with reduced mobility.
• Assist non-English-speaking passengers and unaccompanied minors.
• Ensure passengers receive a smooth and pleasant airport experience.

Requirements

• Minimum GCE “O” Level or equivalent.
• No prior experience required – comprehensive training provided.
• Good written and spoken English.
• Pleasant, cheerful and service-oriented personality.
• Good communication and interpersonal skills.
• Able to work well in a team and fast-paced environment.
• Basic computer literacy.
• Able to work 6-day rotating shifts.