Passenger Relations Officer Lounges

Accor Lounge; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading airline lounge in Singapore is seeking a Passenger Relations Officer to enhance customer experience at Changi Airport. The role involves providing exceptional service, assisting with requests, and ensuring a welcoming atmosphere for passengers. Candidates should possess strong communication skills and ideally have experience in a customer service or hospitality environment. Flexibility for various shifts is required, including evenings and weekends.

Qualifications

• Minimum high school diploma; bachelor's degree in hospitality, tourism, or related field preferred.
• Previous customer service or hospitality experience, ideally in an airport or lounge setting.
• Ability to handle passenger relations and complex requests.

Responsibilities

• Provide exceptional customer service and support passenger inquiries.
• Ensure cleanliness and availability of amenities in the lounge.
• Assist with lounge access and VIP services.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Multilingual abilities

Education

High school diploma

Bachelor’s degree in hospitality or related field

Job description

ABOUT THE ROLE

• Based in Singapore, the Passenger Relations Officer - Lounges provides passenger relations to one of the world’s leading Airlines Lounges at Changi Airport.

• Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.

• Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.

• Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.

• Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.

SKILLS & EXPERIENCE

• Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.

• Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.

• Strong communication, problem-solving, and interpersonal skills; proficiency in basic computer systems; fluent in English; multilingual abilities are a plus.

• Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.

Our culture of inclusion welcomes everyone regardless of race, gender and background.