Student Experience Coordinator

SKILLS DEVELOPMENT ACADEMY PTE LTD; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonuses

Medical and dental benefits

Annual leave

Job summary

SKILLS DEVELOPMENT ACADEMY PTE LTD is seeking a Customer Service oriented Student Services Executive to support our learners from enrolment through to course completion.

You will be stationed at our training centres near MRT lines (Paya Lebar, Tiong Bahru or Woodlands) with a 5-day work week and rostered weekends, handling daily operations, classroom facilitation, attendance, and communications with learners and trainers.

Qualifications

• At least 1 year of customer service or related experience preferred.
• Fresh graduates with strong customer-service aptitude are welcome to apply.
• Good written and spoken communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Able to multitask and stay organized.

Responsibilities

• Liaise with learners, trainers and related departments to ensure programmes run smoothly.
• Provide support for learners and companies via telephone, emails and walk-ins.
• Ensure smooth daily operational activities.
• Assist in classroom facilitation.
• Preparation of course materials.
• Administrative work (Attendance, Evaluation, Document Filing, etc).
• Monitor and schedule all trainings to ensure compliance.
• Assist in the company's continuous improvements and training related areas.

Skills

Customer service

Communication

MS Office

Tools

MS Office

Job description

SKILLS DEVELOPMENT ACADEMY PTE LTD is seeking a Customer Service oriented Student Services Executive to support our learners from enrolment through to course completion.

You will be stationed at our training centres near MRT lines (Paya Lebar, Tiong Bahru or Woodlands) with a 5-day work week and rostered weekends, handling daily operations, classroom facilitation, attendance, and communications with learners and trainers.