Part-Time Guest Service Executive

SG HOTELS PTE. LTD.; Singapore; On-site; SGD 16,531 - 20,664; Part time

Job summary

SG HOTELS PTE. LTD. is seeking a Part-Time Guest Service Executive at The Duxton Reserve Singapore. This role is vital in creating memorable stays, with responsibilities including personalizing guest experiences and delivering exceptional service.

The ideal candidate has at least 1 year of hotel industry experience and skills in problem-solving and communication. You must be ready to work shifts including weekends and public holidays.

Qualifications

• Minimum 1 year working experience in the hotel industry.
• Able to work shift work including weekends and public holidays.
• Good interpersonal skills with a service-driven attitude.

Responsibilities

• Anticipate guest needs and personalize their experiences.
• Ensure exceptional service during every guest interaction.

Skills

Customer service skills

Communication skills

Problem-solving skills

Team collaboration

Education

Diploma in Hospitality & Management

Tools

MS Office

Outlook

CRM System (e.g., Opera, Delphi)

Job description

Join the team at The Duxton Reserve Singapore as a Part-Time Guest Service Executive, where you’ll play a key role in creating memorable stays for every guest. In this role, you’ll be at the heart of the guest journey, anticipating needs, personalizing experiences, and ensuring every interaction reflects exceptional service. If you’re attentive, service-driven, and enjoy collaborating across teams to deliver seamless and meaningful guest experiences, this could be the perfect opportunity for you.

Your Profile:

• Able to work shift work including weekends and public holidays.
• Minimum 1 year working experience in the hotel industry.
• Possess good problem solving, communications, interpersonal and customer service skills.
• Computer literacy in MS Office and Outlook is a must. Prior knowledge of any CRM system, e.g. Opera, Delphi, will be an asset.
• A diploma in Hospitality & Management would be preferred.