Front Office Guest Service Agent

Dao by Dorsett AMTD Singapore; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Dao by Dorsett AMTD Singapore is seeking a Guest Service Agent to warmly greet guests, manage check-in/check-out, and provide accurate information on facilities and events. You will handle billing, maintain guest privacy, and coordinate with housekeeping and finance to ensure smooth operations.

A polished presentation and strong communication are essential. Ideal candidates have 1–2 years in Front Office or Customer Service, with the ability to multitask in a busy environment and work rotating

Qualifications

• Good written and oral communication skills.
• Good social and interpersonal skills.
• Knowledge of computer and hotel software.
• Ability to multitask and work under pressure.
• Presentable and well groomed.
• Ability to work in rotational shifts as per operation demands.

Responsibilities

• Greet guests warmly and check them in/out accurately.
• Maintain confidentiality of guest information and privacy.
• Stay informed about hotel facilities, services, hours, and promotions.
• Assist with guest inquiries and resolve issues with urgency.
• Coordinate with housekeeping and finance for room status and billing.

Skills

communication skills

interpersonal skills

multitasking

presentable

computer skills

rotational shifts

Education

O Levels and above

Job description

We are looking for a Guest Service Agent to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dao, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more importantly, we will provide you a career with Dao and give you an opportunity to be yourself.

DUTIES & RESPONSIBILITIES:

• Adhere to our grooming standards at all times.
• Welcomes and greets guests (by name if known) always in a warm and friendly manner.
• Conducts guest’s Check-In & Check-Out in an accurate, efficient and friendly manner. Conducts in-room orientation in a professional manner. Issues keys based on strict established procedures.
• Ensures that all guest’s registry information is complete and handled with privacy and confidentiality.
• Familiarizes him/herself with all information regarding the property’s facilities, services, operating hours, special promotions and events at all times.
• Updates him/herself in all citywide special events so as to provide residents with accurate information and advice when requested.
• Addresses all guests’ concerns, complaints and unusual incidents experienced with the utmost urgency and reports to the management.
• Coordinates properly with Housekeeping regarding room status (check-in, check-out and other special instructions for the tenants)
• Knows by heart all emergency and safety procedures, and to properly act based on them when the situation arises.
• Maintains the cleanliness and neatness of all work areas, utilizing free time cleaning and tidying up.
• Provide proper handover before shift end.
• Maintains the Residents’ Lounge in good order by checking that items are replenished, everything is correctly in place.
• Conducts accurate handling of payment transactions based on strict established procedures. (i.e. Cash & paid-outs, credit cards)
• Coordinates with finance department in settlement of guest folios, handling special billing instructions as well as other billing related queries.
• Conducts wakeup call and Night Audit Tasks based on established procedures and guidelines.
• Ensures that all reservations are entered accurately, and database update maintained consistently.
• Develops and maintains an accurate and updated filling system of all correspondence for easy access and retrieval.
• Transfers calls to guests and takes messages accurately using the standard approved phrasing.
• Activates voice mail system in the event that the reception desk is unattended at any given time.
• Any other duties as directed.

QUALIFICATION:

• “O” Levels and above

EXPERIENCE:

• Minimum of 1 – 2 years in Front Office operations / Customer Service

KNOWLEDGE, SKILLS AND ABILITIES:

• Good written and oral communication skills
• Good social and interpersonal skills
• Knowledge of computer and hotel software
• Ability to do multitasking and work well under pressure
• Presentable and well groomed
• Ability to work in rotational shift as per the demand of the operation.