Guest Services Executive

SG Hotels Pte Ltd; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

The Duxton Reserve Singapore is seeking a Guest Service Executive to play a key role in creating memorable stays, anticipating needs, personalizing experiences, and ensuring every interaction reflects exceptional service.

You will work a shift schedule including weekends and public holidays; we require at least 1 year in the hotel industry, strong communication and customer service skills, and familiarity with MS Office/Outlook; experience with Opera or Delphi CRM is a plus.

Qualifications

• Diploma in Hospitality & Management preferred.
• Minimum 1 year in hotel industry.
• Strong problem solving and customer service skills.
• Proficiency in MS Office and Outlook.
• CRM experience such as Opera or Delphi is a plus.

Responsibilities

• Anticipate guest needs and personalize experiences
• Ensure every interaction reflects exceptional service
• Collaborate across teams to deliver seamless guest experiences

Skills

Customer service

Communication

Problem solving

Interpersonal skills

MS Office

Outlook

CRM knowledge

Education

Diploma in Hospitality & Management

Tools

Opera

Delphi

Job description

About the role

Join the team at The Duxton Reserve Singapore as a Guest Service Executive, where you'll play a key role in creating memorable stays for every guest. In this role, you'll be at the heart of the guest journey, anticipating needs, personalizing experiences, and ensuring every interaction reflects exceptional service.

Key responsibilities

• Anticipate guest needs and personalize experiences
• Ensure every interaction reflects exceptional service
• Collaborate across teams to deliver seamless and meaningful guest experiences

About you

• Able to work shift work including weekends and public holidays
• Minimum 1 year working experience in the hotel industry
• Good problem solving, communications, interpersonal and customer service skills
• Computer literacy in MS Office and Outlook
• Prior knowledge of any CRM system, e.g. Opera, Delphi, is an asset
• A diploma in Hospitality & Management is preferred