Guest Experience Executive

SG HOTELS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

SG HOTELS PTE. LTD. is seeking a Guest Service Executive at The Duxton Reserve Singapore. This role involves anticipating guest needs, personalizing experiences, and ensuring exceptional service. A minimum of 1 year in the hotel industry is required. The ideal candidate should possess strong customer service, problem-solving, and communication skills. A diploma in Hospitality & Management is preferred. Shift work including weekends and public holidays is necessary. Vehicle allowance and other benefits may be provided.

Qualifications

• Minimum 1 year working experience in the hotel industry.
• Able to work shift work including weekends and public holidays.
• Possess good problem solving, communications, and interpersonal skills.

Responsibilities

• Anticipating needs and personalizing guest experiences.
• Ensuring every interaction reflects exceptional service.
• Collaborating across teams to deliver seamless guest experiences.

Skills

Customer service skills

Problem solving

Interpersonal skills

Communication skills

Education

Diploma in Hospitality & Management

Tools

MS Office

Outlook

CRM systems (Opera, Delphi)

Job description

SG HOTELS PTE. LTD. is seeking a Guest Service Executive at The Duxton Reserve Singapore. This role involves anticipating guest needs, personalizing experiences, and ensuring exceptional service. A minimum of 1 year in the hotel industry is required. The ideal candidate should possess strong customer service, problem-solving, and communication skills. A diploma in Hospitality & Management is preferred. Shift work including weekends and public holidays is necessary. Vehicle allowance and other benefits may be provided.