Outlet Service & Experience Leader

Day One Pte. Ltd.; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

Day One Pte. Ltd. in Singapore seeks an Outlet Manager to oversee daily outlet operations and lead a dynamic guest-facing team. The role emphasizes driving revenue, controlling costs, and delivering consistent high-quality service to every guest.

You will recruit and train staff, plan monthly rosters, ensure cleanliness and presentation, and maintain strong guest relations while nurturing a culture of service excellence.

Qualifications

• Diploma in Food & Beverage or equivalent.
• At least 3 years in KTV, restaurant service, F&B ops, retail or related customer-facing roles.
• Strong financial management and business acumen in F&B.
• Strong customer service and problem-solving skills.
• Strong planning and people management to lead a dynamic service team.
• Team player with excellent interpersonal and communication skills.

Responsabilités

• Assist the Outlet Manager in outlet operations.
• Drive revenue, maximize profits and minimize costs of the outlet.
• Establish good relations with guests and handle requests promptly and sincerely.
• Maintain high service standards and address guest feedback.
• Maintain overall cleanliness of the outlet area.
• Build strong relationships with team members and assist in their development.
• Manage staff discipline, appearance and work performance.
• Co-lead the team to deliver high quality services to guests at all times.
• Responsible for recruitment, orientation and training of staff.
• Responsible for monthly staff schedule planning.
• Perform any other ad hoc duties as assigned.

Connaissances

Outlet management

Customer service

Financial management

Team leadership

Recruitment & training

Operations planning

Formation

Diploma in Food & Beverage

Description du poste

Day One Pte. Ltd. in Singapore seeks an Outlet Manager to oversee daily outlet operations and lead a dynamic guest-facing team. The role emphasizes driving revenue, controlling costs, and delivering consistent high-quality service to every guest.

You will recruit and train staff, plan monthly rosters, ensure cleanliness and presentation, and maintain strong guest relations while nurturing a culture of service excellence.