Outlet Performance & Experience Lead

goodwill entertainment holding limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

goodwill entertainment holding limited in Singapore is seeking an experienced Outlet/Store Manager to own daily performance, drive revenue, profitability, and operational stability across the venue. You will monitor KPIs, identify issues, and implement corrective actions to ensure consistent service standards.

You will lead, mentor and develop outlet staff, plan and execute local marketing initiatives, manage staffing and scheduling, and ensure safety, hygiene, and regulatory compliance while

Qualifications

• Minimum 3–5 years of experience in outlet or store management.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with the ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced entertainment or service environment.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Support customer relationship development and customer retention initiatives.
• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.
• Ensure smooth day-to-day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.
• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision-making and performance improvement.
• Ensure compliance with company operational policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Skills

Outlet management

Leadership

Data analysis

Problem solving

Fast-paced environment

Job description

goodwill entertainment holding limited in Singapore is seeking an experienced Outlet/Store Manager to own daily performance, drive revenue, profitability, and operational stability across the venue. You will monitor KPIs, identify issues, and implement corrective actions to ensure consistent service standards.

You will lead, mentor and develop outlet staff, plan and execute local marketing initiatives, manage staffing and scheduling, and ensure safety, hygiene, and regulatory compliance while