Outlet Performance Leader: Ops, Growth & Guest Experience

HAVE FUN ORCHARD PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

HAVE FUN ORCHARD PTE. LTD. in Singapore seeks an experienced Outlet Manager to own performance, drive revenue and maintain service standards across busy entertainment outlets.

You will lead teams, plan outlet marketing, monitor KPIs, and develop staff while ensuring safety, hygiene and smooth daily operations in a fast-paced environment. The ideal candidate will have 3–5 years of outlet management experience, strong leadership, and proven ability to deliver business results in hospitality or

Qualifications

• Minimum 3–5 years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with the ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced entertainment or service environment.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Support customer relationship development and customer retention initiatives.
• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.
• Ensure smooth day-to-day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.
• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision-making and performance improvement.
• Ensure compliance with company operational policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Skills

Outlet management

Leadership

Marketing execution

Data reporting

Problem solving

Fast-paced environment

Job description

HAVE FUN ORCHARD PTE. LTD. in Singapore seeks an experienced Outlet Manager to own performance, drive revenue and maintain service standards across busy entertainment outlets.

You will lead teams, plan outlet marketing, monitor KPIs, and develop staff while ensuring safety, hygiene and smooth daily operations in a fast-paced environment. The ideal candidate will have 3–5 years of outlet management experience, strong leadership, and proven ability to deliver business results in hospitality or