Outlet Manager: Lead Team, Drive Sales & Service

MARTINO AGENCY; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

MARTINO AGENCY is seeking an experienced Outlet Manager to oversee all outlet operations in Singapore. You will lead a team, optimize customer service, manage inventory, and uphold health and safety standards to ensure smooth daily performance.

Responsibilities include driving sales strategies, coordinating with vendors, and maintaining operational excellence while ensuring adherence to company policies and budget targets.

Qualifications

• Proven experience as an Outlet Manager or in a similar managerial position.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Exceptional communication and interpersonal skills.

Responsibilities

• Supervise daily operations and ensure the outlet meets operational standards.
• Lead, train, and motivate a team of staff members to provide excellent customer service.
• Develop and implement strategies to achieve sales targets and increase revenue.
• Monitor stock levels and manage inventory to prevent shortages or excesses.
• Handle customer complaints and ensure customer satisfaction.
• Maintain health, safety, and cleanliness standards within the outlet.
• Coordinate with suppliers and vendors to ensure timely delivery of goods.
• Prepare and manage budgets, evaluating financial performance and implementing cost control measures.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Team management

Customer service

Sales strategy

Inventory management

Budgeting

Health & Safety

Vendor coordination

Job description

MARTINO AGENCY is seeking an experienced Outlet Manager to oversee all outlet operations in Singapore. You will lead a team, optimize customer service, manage inventory, and uphold health and safety standards to ensure smooth daily performance.

Responsibilities include driving sales strategies, coordinating with vendors, and maintaining operational excellence while ensuring adherence to company policies and budget targets.