Outlet Operations Manager — Drive Service & Profitability

docg pte. ltd.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Career development

Staff discounts on meals

Job summary

docg pte. ltd. in Singapore seeks an Outlet Manager to oversee day-to-day operations at the CBD location. You will lead service standards, manage inventory, monitor food costs, and ensure health and safety compliance to deliver consistent, high-quality experiences.

With 6-day work weeks and extended hours, you’ll resolve issues quickly, support staff development, and maintain a dynamic, customer-focused environment that drives profitability and guest satisfaction.

Qualifications

• Proven experience in hospitality/outlet operations management.
• Strong customer service and conflict-resolution skills.
• Experience controlling costs, wastage, and inventory.
• Knowledge of health, safety and food hygiene standards.
• Able to think quickly and lead staff under pressure.

Responsibilities

• Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.
• Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.
• Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.
• Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.
• Monitor and control wastage and food costs to maintain profitability.
• Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.
• Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

Skills

Operations management

Customer service

Problem solving

Inventory management

Health & safety compliance

Job description

docg pte. ltd. in Singapore seeks an Outlet Manager to oversee day-to-day operations at the CBD location. You will lead service standards, manage inventory, monitor food costs, and ensure health and safety compliance to deliver consistent, high-quality experiences.

With 6-day work weeks and extended hours, you’ll resolve issues quickly, support staff development, and maintain a dynamic, customer-focused environment that drives profitability and guest satisfaction.