Outlet Operations Manager - Growth & Guest Experience

DOCG PTE LTD; Singapore; On-site; SGD 42,000 - 72,000; Full time

Benefits offered by this job

Staff discounts on meals

Job summary

DOCG PTE LTD in Singapore's CBD is seeking an Outlet Manager to oversee day-to-day operations of the outlet from 11am to 11pm, six days a week. You will ensure smooth service, monitor standards, and lead a small team to deliver exceptional guest experiences.

You will manage inventory, control wastage and costs, uphold food safety and hygiene, and address customer feedback promptly. The role requires quick thinking, strong communication, and a hands-on leadership style in a fast-paced environment.

Qualifications

• Oversee day-to-day operations and ensure smooth service.
• Maintain high customer satisfaction by monitoring standards and addressing feedback.
• Resolve customer inquiries promptly and professionally.
• Manage inventory to avoid over-ordering while meeting demand.
• Monitor wastage and food costs to protect profitability.
• Ensure compliance with health, safety, and sanitation regulations.

Responsibilities

• Oversee day-to-day operations of the outlet.
• Monitor service standards and address customer feedback.
• Handle customer complaints and inquiries professionally.
• Manage inventory and control wastage and costs.
• Ensure health and safety compliance.
• Resolve issues quickly for staff, customers, or operations.

Skills

Customer service

Inventory management

Staff supervision

Food safety

Problem solving

Tools

POS system

Job description

DOCG PTE LTD in Singapore's CBD is seeking an Outlet Manager to oversee day-to-day operations of the outlet from 11am to 11pm, six days a week. You will ensure smooth service, monitor standards, and lead a small team to deliver exceptional guest experiences.

You will manage inventory, control wastage and costs, uphold food safety and hygiene, and address customer feedback promptly. The role requires quick thinking, strong communication, and a hands-on leadership style in a fast-paced environment.