Outlet Operations Manager — Lead Service & Profit

DOCSG PTE. LTD.; Singapore; On-site; SGD 61,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Career development

Dynamic work environment

Staff meals discount

Job summary

DOCSG PTE. LTD. is seeking an experienced Outlet Manager to oversee the day-to-day operations of our CBD outlet in Singapore.

You will ensure smooth service, manage staff, and uphold service standards during a 11am–11pm shift with a 2-hour break. The role offers a competitive salary and benefits, opportunities for career advancement, a dynamic work environment, and staff meal discounts. You will monitor inventory, control wastage and food costs, and ensure compliance with health and safety

Qualifications

• Must be able to lead daily operations of restaurant/outlet.
• Ensure high levels of customer satisfaction through service standards and feedback.
• Handle customer complaints professionally and resolve issues quickly.
• Manage inventory to prevent over-ordering and stockouts.
• Monitor wastage and food costs to maintain profitability.
• Ensure compliance with health and safety regulations, including sanitation and staff safety.
• Think on your feet to resolve staff, customer, or operational issues.

Responsibilities

• Oversee day-to-day operations of the outlet.
• Ensure service standards and customer satisfaction.
• Address customer feedback and resolve complaints.
• Maintain appropriate inventory levels and ordering.
• Monitor wastage and control food costs.
• Ensure health and safety compliance across the outlet.
• Resolve operational issues swiftly and effectively.

Skills

Customer service

Staff supervision

Inventory management

Cost control

Health & safety

Problem solving

Job description

DOCSG PTE. LTD. is seeking an experienced Outlet Manager to oversee the day-to-day operations of our CBD outlet in Singapore.

You will ensure smooth service, manage staff, and uphold service standards during a 11am–11pm shift with a 2-hour break. The role offers a competitive salary and benefits, opportunities for career advancement, a dynamic work environment, and staff meal discounts. You will monitor inventory, control wastage and food costs, and ensure compliance with health and safety