Boutique Outlet Lead — Sales & Service Excellence

career story pte. ltd.; Singapore; On-site; SGD 31,000 - 38,000; Full time

Job summary

Assistant Outlet Manager role across Singapore for an F&B client. You will lead the outlet team, ensure smooth operations, manage promotions, and uphold company SOP including POS and cash handling.

The position demands hands-on leadership to drive sales and service excellence. Responsibilities include optimizing resources, controlling labour and F&B costs, achieving daily sales targets, mentoring staff, resolving conflicts, and carrying out regular performance reviews with coaching and timely

Qualifications

• Experience in the F&B industry.
• Strong leadership and team management skills.
• Solid customer service and sales focus.

Responsibilities

• Ensure efficient, smooth outlet operations and resolve daily issues.
• Lead and guide staff to meet promotions, SOPs, POS operations, and cash handling rules.
• Optimize resources and control labour and food/beverage costs, monitor inventory and wastage.
• Achieve daily sales targets and drive up-sell opportunities set by management.
• Supervise and motivate the team to deliver customer satisfaction and operational excellence.
• Monitor daily sales and assist senior managers with corrective action plans to hit budgeted targets.
• Counsel, resolve conflicts, handle grievances and apply disciplinary actions when needed.
• Provide constructive feedback and conduct regular performance evaluations.
• Review performance and identify strengths/weaknesses to inform monthly and annual appraisals.

Job description

Assistant Outlet Manager role across Singapore for an F&B client. You will lead the outlet team, ensure smooth operations, manage promotions, and uphold company SOP including POS and cash handling.

The position demands hands-on leadership to drive sales and service excellence. Responsibilities include optimizing resources, controlling labour and F&B costs, achieving daily sales targets, mentoring staff, resolving conflicts, and carrying out regular performance reviews with coaching and timely