Outlet Performance Lead: Growth, Ops & Team Leadership

have fun dte pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Goodwill Entertainment Holding Limited is seeking an experienced Outlet Manager to take ownership of an outlet’s operations and business performance in Singapore. You will lead the team, drive results, and execute outlet-level marketing initiatives within the Group’s framework.

The ideal candidate is hands-on, with strong business awareness, capable of managing day-to-day operations while driving continuous performance improvements and customer experience.

Qualifications

• Minimum 3–5 years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with the ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced entertainment or service environment.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Support customer relationship development and customer retention initiatives.
• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.
• Ensure smooth day-to-day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.
• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision-making and performance improvement.
• Ensure compliance with company operational policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Skills

Leadership

Data reporting

Customer growth

Team development

Problem solving

Decision making

Job description

Goodwill Entertainment Holding Limited is seeking an experienced Outlet Manager to take ownership of an outlet’s operations and business performance in Singapore. You will lead the team, drive results, and execute outlet-level marketing initiatives within the Group’s framework.

The ideal candidate is hands-on, with strong business awareness, capable of managing day-to-day operations while driving continuous performance improvements and customer experience.