Outlet Operations Leader – Growth & Service

HAVE FUN TPY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HAVE FUN TPY PTE. LTD. is seeking an Outlet Operations Manager to lead daily store performance in a fast-paced entertainment setting in Singapore. You will own revenue, profitability, and service quality, while steering marketing activities and customer engagement.

You will manage staff, schedule shifts, and ensure safety and hygiene standards are met, with a focus on data-driven reporting and continuous improvement across the outlet.

Qualifications

• 3–5 years in outlet/store management, preferably in entertainment, hospitality, F&B, nightlife, or retail.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced entertainment or service environment.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor KPIs and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.
• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.

Skills

Outlet management

Leadership

Data-driven decisions

Marketing & promotions

Customer service

Job description

HAVE FUN TPY PTE. LTD. is seeking an Outlet Operations Manager to lead daily store performance in a fast-paced entertainment setting in Singapore. You will own revenue, profitability, and service quality, while steering marketing activities and customer engagement.

You will manage staff, schedule shifts, and ensure safety and hygiene standards are met, with a focus on data-driven reporting and continuous improvement across the outlet.