Outlet Operations & Growth Lead

HAVE FUN DTE PTE. LTD.; Singapore; On-site; SGD 48,000 - 86,000; Full time

Job summary

Goodwill Entertainment Holding Limited is seeking an experienced Outlet Manager to own both operations and business performance for an outlet in Singapore. The role requires hands-on leadership to drive revenue, profitability, and stable store operations while implementing outlet-level marketing initiatives and improving customer experiences.

The ideal candidate will be a proactive operator with strong business acumen, capable of managing teams, analyzing performance data, and delivering

Qualifications

• Minimum 3–5 years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with the ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced entertainment or service environment.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Support customer relationship development and customer retention initiatives.
• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.
• Ensure smooth day-to-day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.
• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision-making and performance improvement.
• Ensure compliance with company operational policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Skills

Leadership

Marketing execution

Data literacy

Problem solving

Team development

Decision making

Job description

Goodwill Entertainment Holding Limited is seeking an experienced Outlet Manager to own both operations and business performance for an outlet in Singapore. The role requires hands-on leadership to drive revenue, profitability, and stable store operations while implementing outlet-level marketing initiatives and improving customer experiences.

The ideal candidate will be a proactive operator with strong business acumen, capable of managing teams, analyzing performance data, and delivering