Outlet Operations Lead - Customer Service and Profitability

DOCSG PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

Dynamic work environment

Staff meal discounts

Job summary

DOCSG PTE. LTD. is seeking an Outlet Operations Manager to oversee day‑to‑day activities, ensure smooth service, and uphold health and safety standards in the CBD outlet.

Working 6 days a week from 11am to 11pm in the CBD, you will monitor stock, control wastage and costs, resolve customer issues promptly, and lead a dynamic team with staff meal discounts.

Competitive salary and growth opportunities are offered.

Qualifications

• Oversee daily outlet operations and service standards.
• Monitor health and safety compliance, food hygiene and safety protocols.
• Address customer feedback and resolve complaints professionally.
• Manage inventory levels and control waste and costs.

Responsibilities

• Oversee day‑to‑day operations of the outlet ensuring smooth and efficient service.
• Ensure high levels of customer satisfaction by monitoring service standards and addressing feedback.
• Handle customer complaints and inquiries professionally, resolving issues quickly.
• Manage inventory levels to keep stock balanced and reduce over-ordering.
• Monitor wastage and food costs to maintain profitability.
• Ensure outlet compliance with health and safety regulations.

Skills

Operations management

Customer service

Inventory management

Cost control

Health & safety

Problem solving

Job description

DOCSG PTE. LTD. is seeking an Outlet Operations Manager to oversee day‑to‑day activities, ensure smooth service, and uphold health and safety standards in the CBD outlet.

Working 6 days a week from 11am to 11pm in the CBD, you will monitor stock, control wastage and costs, resolve customer issues promptly, and lead a dynamic team with staff meal discounts.

Competitive salary and growth opportunities are offered.