Operations Manager

DOCSG PTE. LTD.; Singapore; On-site; SGD 61,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Career development

Dynamic work environment

Staff meals discount

Job summary

DOCSG PTE. LTD. is seeking an experienced Outlet Manager to oversee the day-to-day operations of our CBD outlet in Singapore.

You will ensure smooth service, manage staff, and uphold service standards during a 11am–11pm shift with a 2-hour break. The role offers a competitive salary and benefits, opportunities for career advancement, a dynamic work environment, and staff meal discounts. You will monitor inventory, control wastage and food costs, and ensure compliance with health and safety

Qualifications

• Must be able to lead daily operations of restaurant/outlet.
• Ensure high levels of customer satisfaction through service standards and feedback.
• Handle customer complaints professionally and resolve issues quickly.
• Manage inventory to prevent over-ordering and stockouts.
• Monitor wastage and food costs to maintain profitability.
• Ensure compliance with health and safety regulations, including sanitation and staff safety.
• Think on your feet to resolve staff, customer, or operational issues.

Responsibilities

• Oversee day-to-day operations of the outlet.
• Ensure service standards and customer satisfaction.
• Address customer feedback and resolve complaints.
• Maintain appropriate inventory levels and ordering.
• Monitor wastage and control food costs.
• Ensure health and safety compliance across the outlet.
• Resolve operational issues swiftly and effectively.

Skills

Customer service

Staff supervision

Inventory management

Cost control

Health & safety

Problem solving

Job description

• Location(s): CBD
• Working Days: 6 days/week
• Working Hours: 11am to 11pm (2 hrs break)

Job Description & Requirements:

• Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.
• Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.
• Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.
• Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.
• Monitor and control wastage and food costs to maintain profitability.
• Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.
• Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer:

• Competitive salary and benefits package.
• (Salary package is based on role responsibilities and operational working requirements)
• Opportunities for career advancement and skill development.
• A dynamic and supportive work environment.
• Staff discounts on meals.