Outlet Manager

DOCSG PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

Dynamic work environment

Staff meal discounts

Job summary

DOCSG PTE. LTD. is seeking an Outlet Operations Manager to oversee day‑to‑day activities, ensure smooth service, and uphold health and safety standards in the CBD outlet.

Working 6 days a week from 11am to 11pm in the CBD, you will monitor stock, control wastage and costs, resolve customer issues promptly, and lead a dynamic team with staff meal discounts.

Competitive salary and growth opportunities are offered.

Qualifications

• Oversee daily outlet operations and service standards.
• Monitor health and safety compliance, food hygiene and safety protocols.
• Address customer feedback and resolve complaints professionally.
• Manage inventory levels and control waste and costs.

Responsibilities

• Oversee day‑to‑day operations of the outlet ensuring smooth and efficient service.
• Ensure high levels of customer satisfaction by monitoring service standards and addressing feedback.
• Handle customer complaints and inquiries professionally, resolving issues quickly.
• Manage inventory levels to keep stock balanced and reduce over-ordering.
• Monitor wastage and food costs to maintain profitability.
• Ensure outlet compliance with health and safety regulations.

Skills

Operations management

Customer service

Inventory management

Cost control

Health & safety

Problem solving

Job description

• Location(s): CBD
• Working Days: 6 days/week
• Working Hours: 11am to 11pm (2 hrs break)

Job Description & Requirements:

• Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.
• Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.
• Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.
• Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.
• Monitor and control wastage and food costs to maintain profitability.
• Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.
• Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer:

• Competitive salary and benefits package.
• (Salary package is based on role responsibilities and operational working requirements)
• Opportunities for career advancement and skill development.
• A dynamic and supportive work environment.
• Staff discounts on meals.