Outlet Manager: Operations & Customer Excellence

docg pte. ltd.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Staff discount on meals

Job summary

docg pte. ltd. is seeking an Outlet Manager to oversee day-to-day operations at our CBD outlet.

You will ensure smooth service, monitor standards, address customer feedback, and lead a team across long 11am–11pm shifts, six days a week. Responsibilities include managing stock, controlling wastage and food costs, enforcing health and safety rules, coordinating with staff, and resolving issues quickly. The role offers a competitive salary, clear career development, staff discounts, and a dynamic,

Responsibilities

• Oversee day-to-day operations of the outlet.
• Ensure high levels of customer satisfaction by monitoring service standards.
• Handle customer complaints and inquiries professionally.
• Manage inventory levels to avoid over-ordering.
• Monitor wastage and food costs to maintain profitability.
• Ensure compliance with health and safety, including hygiene and safety protocols.
• Think on your feet to resolve staff, customers or operational issues.

Job description

docg pte. ltd. is seeking an Outlet Manager to oversee day-to-day operations at our CBD outlet.

You will ensure smooth service, monitor standards, address customer feedback, and lead a team across long 11am–11pm shifts, six days a week. Responsibilities include managing stock, controlling wastage and food costs, enforcing health and safety rules, coordinating with staff, and resolving issues quickly. The role offers a competitive salary, clear career development, staff discounts, and a dynamic,