Outlet Manager

docg pte. ltd.; Singapore; Sur place; SGD 36 000 - 58 000; Plein temps

Avantages offerts par ce poste

Staff discount on meals

Résumé du poste

docg pte. ltd. is seeking an Outlet Manager to oversee day-to-day operations at our CBD outlet.

You will ensure smooth service, monitor standards, address customer feedback, and lead a team across long 11am–11pm shifts, six days a week. Responsibilities include managing stock, controlling wastage and food costs, enforcing health and safety rules, coordinating with staff, and resolving issues quickly. The role offers a competitive salary, clear career development, staff discounts, and a dynamic,

Responsabilités

• Oversee day-to-day operations of the outlet.
• Ensure high levels of customer satisfaction by monitoring service standards.
• Handle customer complaints and inquiries professionally.
• Manage inventory levels to avoid over-ordering.
• Monitor wastage and food costs to maintain profitability.
• Ensure compliance with health and safety, including hygiene and safety protocols.
• Think on your feet to resolve staff, customers or operational issues.

Description du poste

- Location(s): CBD

- Working Days: 6 days/week

- Working Hours: 11am to 11pm (2 hrs break)

Job Description & Requirements:

• Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.
• Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.
• Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.
• Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.
• Monitor and control wastage and food costs to maintain profitability.
• Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.
• Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement and skill development.
• A dynamic and supportive work environment.
• Staff discounts on meals.

(Salary package is based on role responsibilities and operational working requirements)