OUTLET ASSISTANT MANAGER / MANAGER

golden cafe food place pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Golden Cafe Food Place Pte. Ltd. in Singapore is seeking a proactive and highly hands-on Outlet Manager to lead our quick-service operations and drive a high-performance culture.

You will be a decisive leader able to challenge subpar performance while enforcing standards across the team. Responsibilities include supervising operations during peak periods, owning inventory and cost control with Excel, and designing 6-day rosters to balance peak demand with lean labour costs.

Qualifications

• Minimum 5 years of managerial experience in quick service or high-volume casual dining.
• Proficient in Microsoft Office, especially Excel, for data tracking and reporting.
• Experience with InfotechHRIS is advantageous.
• Proven ability to address subpar performance with firm, direct communication.
• Williness to work weekends and holidays; pattern may be discussed during interview.

Responsibilities

• Lead a shift toward a disciplined culture by being present on the floor and enforcing standards.
• Oversee high-volume operations with hands-on supervision of food assembly, grooming, and punctuality.
• Own inventory management, conduct stocktakes, and use Excel to track wastage and trends.
• Design and manage 6-day rosters to optimize manpower and control labor costs.
• Collaborate with HR on recruitment and staff performance appraisals; maintain records.
• Ensure 100% compliance with SFA/NEA food safety and hygiene regulations.

Skills

Excel proficiency

Leadership

SOP enforcement

Data tracking

Roster planning

Cost control

Communication

Tools

InfotechHRIS

Microsoft Office

Job description

We are seeking aproactive and highly hands-onOutlet Manager to lead our quick-service operations and drive ahigh-performance culture. We need a decisive leader who ishighly proficient in Exceland unafraid to challenge the status quo, address subpar performance, and strictly enforce standards.

Roles & Responsibilities

• Proactive Leadership & Culture:Lead a shift toward a disciplined culture by being present on the floor. Identify and eliminate "bad habits" proactively, address attitude issues immediately, and hold the team accountable. Must be comfortable having difficult conversations and enforcing discipline to maintain standards.
• Hands-on Operational Excellence:Lead by example during peak periods. Ensure 100% team compliance in food assembly, grooming, and punctuality through direct supervision and enforcement of Standard Operating Procedures (SOPs).
• Data-Driven Inventory & Cost Control:Take full ownership ofinventory management. Conduct regular stocktakes, manage supplier orders, andmust use Excelto track wastage, analyze trends, and ensure strict portion control to meet COGS targets.
• Advanced Roster & Manpower Planning:Design and manage efficientduty rosterson a 6-day work week cycle. UseExcelto optimize manpower against peak-hour demand while maintaining lean labour costs and MOM compliance.
• HR Collaboration:Work closely with theHR Departmenton recruitment, disciplinary actions, and staff performance appraisals. Ensure all outlet documentation and administrative records are accurate and submitted on time.
• Compliance:Maintain cleanliness and ensure 100% compliance withSFA/NEAfood safety and hygiene regulations.

Requirements

• Minimum5 years of relevant managerial experiencespecifically withinQuick Serviceor high-volume casual dining.
• Must be proficient in Microsoft Office particularly in Excelfor data tracking, roster planning, and reporting.
• Advantageous to have prior experience or familiarity withInfotechHRIS.
• A proven track record of managing difficult team dynamics through firm and direct communication. Not afraid to "offend" or challenge staff to maintain high standards.

• Operational needs include weekends and holidays;working patternscan be discussed during the interview.

• Possess a validFood Hygienecertificate.