Outlet Manager

ASMARA COLLECTIVES PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ASMARA COLLECTIVES PTE. LTD. is seeking an Outlet Manager in Singapore to lead a high-volume fast-service operation, drive sales, manage costs, and ensure top-notch customer experience. The role requires translating standards into disciplined execution, owning P&L, and building a strong frontline team.

You will oversee inventory, procurement and supply chain, maintain safety and food quality, and lead the team through peak periods with visibility on the floor.

Qualifications

• Experience managing P&L and improving sales, margin and costs.
• “Proven ability to control inventory and optimize supply chain.”
• Strong leadership with coaching and performance management.

Responsibilities

• Own P&L and drive revenue, profitability, and EBITDA targets.
• Lead daily operations across all service periods with standards.
• Manage inventory, procurement coordination and supply chain.
• Recruit, train and develop frontline team; manage rosters and attendance.
• Ensure customer experience, food safety and compliance.

Skills

P&L management

Sales growth

Inventory control

People leadership

Operational discipline

Job description

Role Purpose

The Outlet Manager is accountable for the overall commercial, operational and people performance of the

business. This is a hands-on leadership role suited to an operator who is comfortable working in a high-volume,

fast-moving environment and who can translate business standards into disciplined daily execution. The

successful candidate will own the P&L;, drive sales and profitability, maintain strong inventory and supply-chain

controls, build a high-performing frontline team, and ensure consistently excellent customer experience, food

quality, safety and compliance.

Key Responsibilities

P&L and Commercial Management

• Take full ownership of business P&L; performance, including revenue, gross profit, labour cost, operating expenses and EBITDA targets.
• Prepare budgets, forecasts, weekly performance reviews and monthly management commentary; identify variances and implement corrective action.
• Drive same-store sales, transaction volume, average spend, product mix, upselling and promotional performance.
• Use operational and financial data to make fast, commercially sound decisions and improve unit economics.

Operations & Execution

• Lead day-to-day operations across all service periods and ensure consistent execution of operating standards, recipes, service procedures and opening/closing controls.
• Establish a strong operating rhythm using daily briefings, checklists, audits, shift reviews and KPI dashboards.
• Maintain speed of service, order accuracy, product quality, cleanliness and customer satisfaction during peak periods.
• Be highly visible on the floor and able to step into operational issues when required.

Inventory, Procurement & Supply Chain

• Own inventory accuracy, stock availability, ordering, receiving, storage, transfers, wastage and stock-count controls.
• Set and monitor par levels, reorder points, safety stock and stock-turn targets while reducing overstocking and stock-outs.
• Monitor food cost, yield, portion control, shrinkage and wastage; investigate material variances promptly.
• Coordinate with suppliers, central kitchen/logistics partners and internal stakeholders to maintain reliable and cost-effective supply.
• Plan for seasonal demand, promotions, new product launches and supply disruptions.

People Leadership & Workforce Management

• Recruit, onboard, train, coach and retain a high-performing operations team.
• Set clear standards for attendance, productivity, customer service, hygiene, grooming and workplace conduct.
• Prepare manpower plans and rosters aligned to forecast demand while controlling labour cost and overtime.
• Develop supervisors and managers through structured coaching, performance reviews and succession planning.
• Build a culture of accountability, urgency, teamwork and continuous improvement.

Customer Experience & Brand Standards

• Ensure every customer interaction reflects professional, warm and efficient service.
• Handle escalated customer feedback and service recovery promptly and constructively.
• Maintain high standards of professional presentation, personal grooming and communication across the team.
• Ensure visual merchandising, signage, packaging and customer-facing areas are maintained to prescribed standards.

Compliance, Food Safety & Risk

• Ensure compliance with applicable Singapore employment, food safety, hygiene, workplace safety and licensing requirements.
• Maintain accurate operational records, training records, incident reports and required checklists.
• Implement controls for cash handling, POS transactions, refunds, discounts, complimentary items and loss prevention.
• Escalate material operational, safety, people or compliance risks promptly.

Growth & Continuous Improvement

• Identify opportunities to improve workflows, equipment utilisation, labour productivity, service speed and customer throughput.
• Support new outlet openings, launches, menu changes and operational projects where required.
• Benchmark performance against comparable quick-service, food retail and franchise operations and introduce practical improvements.

Candidate Profile

• Demonstrated management experience in a fast-paced, high-volume operating environment such as quick-service restaurants, fast food, food kiosks, food retail, chain restaurants or franchise operations.
• Strong track record of managing a P&L; and improving sales, gross margin, labour productivity and controllable operating costs.
• Hands-on experience in inventory management, food cost control, procurement coordination and supply-chain planning.
• Strong operational discipline with the ability to enforce standards consistently while maintaining team engagement.
• Comfortable working with numbers, dashboards, budgets, forecasts and operating KPIs.
• Strong people leadership, coaching, conflict-resolution and performance-management capability.
• Customer-focused, commercially minded and able to make decisions quickly under pressure.
• Professional presentation and grooming appropriate for a customer-facing leadership role, with strong verbal and written communication skills.
• High level of ownership, integrity, reliability and attention to detail.
• Adaptable and willing to work operational hours as reasonably required by the business, including peak trading periods.