FOOD OUTLET MANAGER

Martino Agency; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Martino Agency is seeking an Outlet Manager to oversee day-to-day operations, lead a team, handle customer inquiries, and ensure compliant outlet performance.

You will train staff, drive service excellence, develop strategies to hit sales targets, and monitor inventory to prevent shortages or surpluses.

This role requires strong leadership, organizational, and communication skills to thrive in a fast-paced environment, handle high-pressure situations, and uphold health and safety standards.

Qualifications

• Proven experience as an Outlet Manager or similar managerial role.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Exceptional communication and interpersonal skills.

Responsibilities

• Supervise daily operations and ensure outlet meets operational standards.
• Lead, train, and motivate staff to provide excellent customer service.
• Develop and implement strategies to achieve sales targets and increase revenue.
• Monitor stock levels and manage inventory to prevent shortages or excesses.
• Handle customer complaints and ensure customer satisfaction.
• Maintain health, safety, and cleanliness standards within the outlet.
• Coordinate with suppliers and vendors to ensure timely delivery of goods.
• Prepare and manage budgets, evaluating financial performance and implementing cost control measures.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Team management

Organizational skills

Problem-solving

Communication skills

Interpersonal skills

Job description

As an Outlet Manager, you will take charge ofmanaging the overall operations of the outlet, ensuring that it runs smoothlyand efficiently. You will lead a team, handle customer inquiries, manageinventory, and ensure compliance with health and safety regulations.

Responsibilities:

• Supervise daily operations and ensure the outletmeets operational standards.
• Lead, train, and motivate a team of staff membersto provide excellent customer service.
• Develop and implement strategies to achieve sales targetsand increase revenue.
• Monitor stock levels and manage inventory toprevent shortages or excesses.
• Handle customer complaints and ensure customersatisfaction.
• Maintain health, safety, and cleanliness standardswithin the outlet.
• Coordinate with suppliers and vendors to ensuretimely delivery of goods.
• Prepare and manage budgets, evaluating financialperformance and implementing cost control measures.
• Ensure compliance with company policies andprocedures.

Qualifications:

• Proven experienceas an Outlet Manager or in a similar managerial position.
• Strong leadershipand team management skills.
• Excellentorganizational and problem-solving abilities.
• Ability to work ina fast-paced environment and handle high-pressure situations.
• Exceptionalcommunication and interpersonal skills.