Operations Assistant Manager

HAPPINESS SUNBO F&B PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Happiness Sunbo F&B PTE. LTD. is seeking a proactive Operations Assistant Manager to support the management team in overseeing day-to-day F&B operations across outlets.

You will manage outlet operations, staffing, inventory, food quality, customer service, cost control, and compliance with SOPs and food safety requirements, while driving efficiency. This hands-on role requires strong leadership, problem-solving, and the ability to coordinate across locations, mentor staff, and uphold service

Qualifications

• Experience in F&B operations and food production.
• Supervisory or management experience preferred.
• Experience overseeing multiple outlets or locations is advantageous.
• Strong leadership and people-management skills.
• Good communication and interpersonal abilities.
• Strong organisational and problem-solving abilities.

Responsibilities

• Assist Operations Manager in daily outlet operations.
• Ensure smooth day-to-day operations per SOPs and standards.
• Supervise and coordinate supervisory and operational staff.
• Lead, coach, and develop staff to maintain service standards.
• Monitor attendance, deployment, and work schedules; adjust as needed.
• Coordinate manpower deployment according to business needs.
• Conduct regular inspections aligned with SOPs and food safety."
• Monitor food quality, hygiene, and customer service; maintain outlet conditions.
• Ensure compliance with SOPs, food safety and workplace safety requirements.
• Manage inventory, stock movement, and stock rotation; prevent wastage.
• Work with teams to reduce costs and improve efficiency.
• Review daily sales and operations reports; highlight issues.

Skills

Leadership

People-management

Communication

Problem-solving

Inventory management

Cost control

F&B operations

Job description

Job Summary

We are looking for a proactive and experienced Operations Assistant Manager to support the management team in overseeing the company's day-to-day F&B operations.

The successful candidate will assist in managing outlet operations, manpower deployment, staff performance, inventory, food quality, customer service, cost controland compliance with company SOPs and food safety requirements.

This is a hands-on management position suitable for an individual who is able to lead teams, solve operational issues, coordinate across different locations and support management in improving operational efficiency.

Key Responsibilities

• Assist the Operations Manager in overseeing daily operations.
• Ensure smooth and efficient day-to-day operations in accordance with company SOPs and operational standards.
• Supervise and coordinate operational supervisors and operational staff.
• Lead, coach, motivate and develop staff to maintain good service and operational standards.
• Monitor staff attendance, deployment, manpower requirements and work schedules.
• Coordinate manpower deployment according to business and operational needs.
• Conduct regular operational inspectionswith company SOPs standards.
• Monitor food quality, preparation standards, customer service, cleanliness, hygiene and overall outlet conditions.
• Ensure compliance with company SOPs, food safety, hygiene and workplace safety requirements.
• Monitor inventory, stock movement, ordering, receiving, storage and stock rotation.
• Work with teams to minimizefood wastage, stock losses and unnecessary operating costs.
• Monitor operational expenses and support cost-control initiatives.
• Review daily sales and operational reports and highlight significant issues to management.
• Assist in monitoring outlet performance and implementing improvements where required.
• Handle customer feedback and complaints professionally and ensure timely service recovery.
• Identify operational problems and work with relevant teams to implement corrective actions.
• Assist with recruitment, onboarding, training and development of operations staff.
• Conduct regular coaching and performance follow-ups with supervisors and team members.
• Ensure proper opening, closing, cleaning, cash-handling and other operational procedures are followed.
• Coordinate with suppliers, maintenance contractors, delivery teams and other business partners when required.
• Support food preparation/production operations where applicable and ensure proper standards are maintained.
• Assist management with operational planning, new initiatives and process improvements.
• Prepare and maintain operational reports, records and documentation.
• Support internal and external inspections, audits and compliance requirements.
• Deputise for the Operations Manager when required.
• Perform other duties and operational responsibilities assigned by management.

Requirements

• Minimum 5years of relevant experiencein F&B,cateringandfood production operations.
• Previous supervisory or management experience is preferred.
• Experience overseeing more than one outlet or location will be an advantage.
• Strong leadership and people-management skills.
• Good communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Good understanding of F&B operations, customer service, food hygiene and workplace safety.
• Experience in inventory management, manpower planning and cost control.
• Able to work independently and make sound operational decisions.
• Proactive, responsible and hands-on with a strong sense of ownership.
• Good computer skills and ability to prepare basic operational reports.
• Willing to work shifts, weekends and public holidays when required.