Outbound Operations

TRAVEL STAR PTE. LTD.; Singapore; On-site; SGD 28,000 - 44,000; Full time

Job summary

TRAVEL STAR PTE. LTD. in Singapore seeks a Travel Operations Assistant to manage daily travel company operations, coordinating tour transport and accommodations, and handling bookings for tours, hotels, and air tickets.

You will provide customer support and ensure accurate processing of vouchers and documents, with Mandarin fluency required. The role demands independence and teamwork in a fast-paced environment.

Qualifications

• Diploma in Tourism or equivalent; O'Level or higher preferred.
• Experience in Travel Industry is a plus.
• At least 1 year in outbound operations preferred.
• Meticulous administrative and operational skills.
• Proficient with MS Word/Excel; knowledge of Travelport systems preferred.

Responsibilities

• Manage regular travel company daily operations.
• Arrange tour transportation and accommodation.
• Handle reservations for tours & hotels, air tickets, travel coordination and customer support.
• Handle outbound calls professionally and efficiently.
• Interact with local and overseas travel agents.

Skills

Mandarin fluency

English communication

Customer service

Independent worker

Team player

Education

Diploma in Tourism

GCE O'Level or higher

Tools

Microsoft Word

Excel

Travelport/Airline systems

Job description

Job Description

• Manage regular travel company daily operations
• Arrange tour transportation, accommodation
• Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support
• Responsible for handling outbound calls in a professional and efficient manner
• Interacts with local travel agents and oversea travel agents.
• Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.
• Provide general secretarial support in overall office operations, assignments, and projects
• Post information, file documents and maintain paper and computer records management/file systems
• Coordinate reservations, contracts, and record keeping for tours and facility reservations
• Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution
• Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers
• Ensure travel documents are processed accurately

Requirements

• Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic
• Experience in the Travel Industry is an added advantage
• Preferably minimally 1 year of working experience in Outbound Operations
• Meticulous administrative and operational skills
• Computer literate with knowledge of Microsoft Word, Excel, Travelport/Airline systems are preferable
• Proficient and fluent in Mandarin is a must, and English will be added advantage
• Able to work independently
• A proactive team player who can work in a fast-paced environment

\"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.\"