Inbound Operation

TRAVEL STAR PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

TRAVEL STAR PTE. LTD. in Singapore is seeking a Travel Operations Assistant to manage day-to-day office and travel coordination duties, including tours, transportation, and accommodation arrangements.

You will handle reservations, support customers, liaise with local and overseas travel agents, and ensure compliance with company procedures and timetables. This role requires strong administrative skills, independence, and the ability to work effectively in a fast-paced team.

Qualifications

• Minimum GCE O' Level or above or Diploma in Tourism from a recognized polytechnic.
• Experience in the Travel Industry is an added advantage.
• At least 1 year of outbound operations experience preferred.

Responsibilities

• Manage regular travel company daily operations.
• Arrange tour transportation and accommodation.
• Handle bookings for tours and hotels, air tickets, travel coordination, and customer support.
• Respond to inbound calls professionally and efficiently.
• Interact with local and overseas travel agents.
• Follow procedures to ensure productivity, accuracy, and punctual attendance.
• Communicate with staff for special needs during activities.
• Provide general secretarial support and manage office records.
• Prepare correspondence, reports, and various materials.
• Coordinate reservations, contracts, and records for tours and facilities.
• Provide customer service, information, referrals, and follow-through.
• Ensure bookings and vouchers meet deadlines; process travel documents accurately.

Skills

Meticulous admin

Independent worker

Team player

Education

GCE O' Level or Diploma in Tourism

Tools

Microsoft Word

Excel

Galileo/Airline systems

Job description

Job Description

• Manage regular travel company daily operations


• Arrange tour transportation, accommodation


• Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support


• Responsible for handling in bound calls in a professional and efficient manner


• Interacts with local travel agents and oversea travel agents.


• Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.


• Communicate with staff for special needs for scheduled activities


• Provide general secretarial support in overall office operations, assignments, and projects


• Post information, file documents and maintain paper and computer records management/file systems


• Compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials


• Coordinate reservations, contracts, and record keeping for tours and facility reservations


• Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution


• Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers


• Ensure travel documents are processed accurately

Requirements

• Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic


• Experience in the Travel Industry is an added advantage


• Preferably minimally 1 year of working experience in Outbound Operations


• Meticulous administrative and operational skills


• Computer literate with knowledge of Microsoft Word, Excel, Galileo/Airline systems are preferable


• Able to work independently


• A proactive team player who can work in a fast-paced environment