Tour Operations Manager

MERIDIEN TRAVEL SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Key member of growing company

Autonomy in early stage

Career progression opportunities

Job summary

MERIDIEN TRAVEL SERVICES PTE. LTD. seeks a Tour Operations Manager as its first employee to establish and develop our tour operations. This hands-on role combines guiding, customer service, operations management, and business development in a fast-growing travel company.

You will work closely with the founder to build day-to-day operations, deliver high-quality experiences, and help grow the business, including recruiting and training future tour staff as the company expands.

Qualifications

• Experience in tourism, travel, hospitality, tour operations, or related field.
• Experience in supervisory or management role preferred.
• Strong communication, interpersonal, and customer service skills.
• Fluent English; Mandarin is an advantage.
• Willing to work flexible hours, including weekends and public holidays.

Responsibilities

• Manage and oversee day-to-day tour and travel operations.
• Lead and conduct tours while providing professional guidance to customers.
• Plan and coordinate tour itineraries, transport, and other operational arrangements.
• Ensure a high standard of customer service and guest experience.
• Communicate with customers, suppliers, hotels, and transport providers.
• Handle customer enquiries, feedback, and operational issues professionally.
• Monitor tour quality, safety, and compliance with requirements.
• Assist in developing new tour products, itineraries, and experiences.
• Support founder in establishing procedures and workflows.
• Identify opportunities to improve efficiency and customer satisfaction.

Skills

Fluent English

Communication

Customer service

Leadership

Tour operations

Problem solving

Organisational skills

Independent working

Multilingual (Mandarin advantageous)

Education

Diploma or degree in Tourism, Hospitality, Business, or related field

Job description

We are seeking a highly motivated and responsible Tour Operations Manager to join our company as our first employee and play a key role in establishing and developing our tour operations.

This is a hands‑on management position that combines tour guiding, customer service, operations management, and business development. The successful candidate will work closely with the company founder to build and manage day‑to‑day operations, deliver high-quality travel experiences, and help develop the company as it grows.

Key Responsibilities

• Manage and oversee day‑to‑day tour and travel operations.


• Lead and conduct tours while providing professional and engaging guidance to customers.


• Plan and coordinate tour itineraries, schedules, transportation, and other operational arrangements.


• Ensure a high standard of customer service and overall guest experience.


• Communicate with customers, suppliers, hotels, transport providers, and other business partners.


• Handle customer enquiries, feedback, and operational issues professionally.


• Monitor tour quality, safety, and compliance with relevant requirements.


• Assist in developing new tour products, itineraries, and travel experiences.


• Support the company founder in establishing operational procedures and workflows.


• Identify opportunities to improve efficiency, customer satisfaction, and business performance.


• As the company grows, assist in recruiting, training, and managing additional tour staff and guides.

Requirements

• Previous experience in tourism, travel, hospitality, tour operations, or a related field.


• Experience in a supervisory or management role is preferred.


• Strong communication, interpersonal, and customer service skills.


• Confident in leading groups and communicating with customers from different backgrounds.


• Good knowledge of local attractions, destinations, culture, and tourism services.


• Strong organisational and problem‑solving skills.


• Able to work independently and take ownership of responsibilities.


• Proactive, reliable, adaptable, and comfortable working in a fast-growing company.


• Fluent spoken and written English. Additional languages, especially Mandarin, are an advantage.


• Willing to work flexible hours, including weekends and public holidays when required.

Preferred Qualifications

• Diploma or degree in Tourism, Hospitality, Business, or a related field.


• Previous experience managing tours, travel operations, or a small team.


• Relevant tour guide or tourism certification.


• Experience working with international or Chinese‑speaking tourists is an advantage.

What We Offer

• Opportunity to become a key member of a growing travel and tourism company.


• Significant responsibility and autonomy from the early stage of the business.


• Opportunity to help build the company's operations and future team.


• Potential for career progression as the company expands.