OPERATIONS

TRAVEL 21 (S) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TRAVEL 21 (S) PTE LTD in Singapore seeks a seasoned Operations Professional to oversee end-to-end travel delivery, streamline workflows, and ensure high-quality services for clients. You will lead planning, vendor management, and incident resolution while applying deep tourism expertise to drive efficiency and guest satisfaction across domestic and international trips.

Collaborating with sales, product, and customer service teams, you will set standards, manage relationships with travel

Qualifications

• Minimum 2 years dedicated experience in tourism / travel operations.
• Deep knowledge of travel products, booking systems, and regulatory requirements.
• Strong track record in process design, team leadership and cross-department coordination.
• Highly organized, meticulous under pressure, and able to decide quickly in dynamic environments.
• Proficient in travel management software; familiarity with reservation systems is an advantage.
• Excellent communication and interpersonal skills; fluency in English is required.

Responsibilities

• Plan, implement, and optimise tourism operational workflows including itinerary execution, booking management, ground handling, and supplier liaison.
• Lead, train, and guide the operations team; set standards and monitor performance against SLAs.
• Manage relationships with hotels, airlines, transport providers, tour guides, and overseas partners; negotiate terms and resolve discrepancies.
• Oversee end-to-end trip logistics from pre-departure to post-trip follow-up, ensuring safety, punctuality, and guest satisfaction.
• Develop and update SOPs, risk management protocols, and contingency plans for business resilience.
• Analyse operational data to identify bottlenecks and implement improvements to boost efficiency and reduce costs.
• Coordinate with sales, product, and customer service to align capabilities with client expectations.
• Respond to urgent on-ground incidents and client enquiries with speed and professionalism.

Skills

Tourism operations

Team leadership

Process design

Crisis management

Vendor management

Booking systems

MS Office

Communication

English proficiency

Education

Qualifications in Tourism & Hospitality Management or Business Administration

Tools

Reservation systems

Travel management software

MS Office

Job description

OPERATIONS — Tourism Industry

About the Role

We are seeking a seasoned, detail-oriented

Operations Professional

with

over 2 years of hands-on experience in tourism operations

to oversee end-to-end operational delivery, streamline workflows, and ensure seamless, high-quality travel services for our clients. You will lead operational planning, team coordination, vendor management, and issue resolution — bringing deep industry expertise to drive efficiency and service excellence.

Key Responsibilities

• Plan, implement, and optimise all tourism operational workflows, including itinerary execution, booking management, ground handling, transport & accommodation coordination, and supplier liaison.
• Lead, train, and guide the operations team; set clear standards, monitor daily performance, and ensure consistent delivery against service level agreements.
• Manage relationships with hotels, airlines, transport providers, tour guides, and overseas partners; negotiate terms, confirm arrangements, and resolve operational discrepancies promptly.
• Oversee end-to-end trip logistics — from pre-departure planning, in-trip support, to post-trip follow-up — ensuring safety, punctuality, and guest satisfaction at every stage.
• Develop and update operational manuals, SOPs, risk management protocols, and contingency plans to ensure business resilience and compliance.
• Analyse operational data, identify bottlenecks, and implement process improvements to boost efficiency, reduce costs, and elevate the customer experience.
• Coordinate closely with sales, product, and customer service teams to align operational capabilities with business goals and client expectations.
• Respond to urgent on-ground incidents and client enquiries with speed, professionalism, and effective problem-solving.

Requirements

• Minimum 2 years of dedicated experience in tourism / travel operations — with proven exposure to domestic and/or international tour operations, FIT & group travel, MICE, or leisure travel management.
• Deep working knowledge of travel products, booking systems, industry regulations, visa & documentation procedures, and supply chain dynamics.
• Strong track record in process design, team leadership, crisis management, and cross-departmental coordination within the travel sector.
• Highly organised, meticulous under pressure, and capable of making sound decisions quickly in dynamic, fast-paced environments.
• Proficient in travel management software / MS Office; familiarity with reservation systems is an advantage.
• Excellent communication and interpersonal skills; fluency in English is required, additional languages are highly valued.
• Prior experience in a supervisory or lead operations role is preferred.
• Relevant qualifications in Tourism & Hospitality Management, Business Administration, or related fields are a plus.