Order to Cash (O2C) Manager, GS S&O, Order to Cash (O2C) & Revenue Reporting

Amazon Web Services; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading cloud services provider in Singapore is seeking an Order to Cash (O2C) manager to support its Professional Services practice. This role involves executing financial transactions and collaborating with sales, operations, and finance teams to optimize processes. Ideal candidates will have 5+ years of experience in finance and CRM tools, including strong knowledge of Microsoft Excel. This position offers a full-time opportunity with a focus on continuous improvement and customer experience.

Benefits

Mentorship and career growth

Work-life balance

Culture of inclusion

Qualifications

• 5 years of Microsoft Excel experience.
• 5 years of finance, business management and sales operations experience.
• Experience with sales CRM tools.

Responsibilities

• Own and execute all financial transactions for Professional Services.
• Collaborate with sales leadership, operations, and finance teams.
• Develop and maintain reports and dashboards.

Skills

Microsoft Excel

Sales CRM tools (Salesforce)

Process enhancement

Financial process knowledge

Data analysis

Relationship skills

Fluent in Chinese

Education

Bachelor's degree in Business Administration or related field

Job description

Amazon Web Services is seeking a Order to Cash (O2C) manager to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in operation across the countries in our APJ geography. You will support and drive high-impact scalable solutions ultimately accelerating our enterprise customers journey to the cloud.

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (cloud computing). With AWS you can requisition compute power storage and many other services gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model.

The ability to thrive in a fast-paced ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with Order-to-Cash (O2C) experience, strong relationship skills, experience in process enhancements across functions and geographies, and a pursuit for improvement. This individual must have a proven record of delivering problem solving skills, financial process and system knowledge, and a passion for customer experience.

Key job responsibilities

• Own and execute all financial transactions including monthly billing credits, rebills, prepayments, revenue and cost accruals for Professional Services
• Ensure accurate project accounting setup and maintenance aligned with contract statements of work while adhering to SLAs
• Collaborate with sales leadership, operations, revenue teams and legal on ProServe engagement setup and approval processes
• Manage and optimize Order & Partner Management and Billing processes including documentation and Standard Operating Procedures (SOPs)
• Coordinate cross‑functionally with Leadership, Business Operations and Advisory (BOA), Finance, Accounting, Tax, Legal, HR and IT teams to ensure compliance and process efficiency
• Utilize and maintain proficiency in sales operations tools including CRM, BI and billing systems
• Analyze large data sets to identify and mitigate business risks and downstream impacts
• Support reconciliations and partner with downstream Financial Operations teams for customer account resolution
• Field and support audit requests related to Order, Partner Management and Billing processes
• Develop and maintain reports and dashboards for monitoring data quality and business performance
• Prepare and deliver formal / informal presentations to business stakeholders
• Drive continuous improvement initiatives for process standardization and optimization

About the team

Amazon Web Services is a global, customer-centric technology organization that starts with an idea from a customer and delivers it to customers around the world.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‑sharing, mentorship and other career‑advancing resources to help you develop into a better‑rounded professional.

Work / Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture.

Qualifications

• 5 years of Microsoft Excel experience
• Bachelors degree in Business Administration, Finance, Economics, Computer Science, Engineering or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• 5 years of finance, business management and sales operations experience
• Experience working within a high‑growth technology company
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Fluent in Chinese to support Greater China Region shared tasks
• Manager (role level)

Key Skills

• Lpc
• ABAP
• Benefits & Compensation
• Investor Relations
• ITIL
• Art

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you're applying in isn’t listed, please contact your Recruiting Partner.

Employment Type

Full-Time

Experience

years

Vacancy

1