Order Processing & Customer Support Specialist

E-PLOYMENT CONSULTANCY; Singapore; Presencial; SGD 30.000 - 42.000; Jornada completa

Descripción de la vacante

E-PLOYMENT CONSULTANCY in Singapore is seeking a Customer Service / Order Processing specialist to handle accurate order entry and timely processing of orders received via hotline and email. You will coordinate with warehouse and delivery teams to ensure on-time delivery and communicate urgent timing requests for speedy follow-up.

The role may require handling orders with pricing approvals and sales restrictions, while ensuring strict adherence to ISO procedures.

Formación

• N level with 1-2 year of experience.
• ITE/ Diploma with NO Experience is welcome to apply. Training provided.
• Call centre experience preferred
• Experience in customer service/customer support role advantageous.

Responsabilidades

• Perform accurate and prompt entry of orders in the system.
• Ensure timely and accurate processing of orders received through the order hotline and faxes.
• Coordinate information between customers, principals, warehouse and delivery team regarding order/status and delivery arrangements.
• Verify and analyze information provided; resolve issues on the spot or route to relevant departments for resolution.
• Train new customer service agents and provide support to new employees; provide admin support as needed; ensure ISO procedures are followed.

Conocimientos

Customer service

Data entry

Educación

ITE/Diploma

Descripción del empleo

E-PLOYMENT CONSULTANCY in Singapore is seeking a Customer Service / Order Processing specialist to handle accurate order entry and timely processing of orders received via hotline and email. You will coordinate with warehouse and delivery teams to ensure on-time delivery and communicate urgent timing requests for speedy follow-up.

The role may require handling orders with pricing approvals and sales restrictions, while ensuring strict adherence to ISO procedures.