Order Fulfillment Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking an organized Order Fulfillment Assistant to process customer orders, verify details, and coordinate with logistics for timely delivery. You will use the order management system to update statuses and ensure accurate records.

This role requires close collaboration with Customer Service, Warehouse, Logistics, Sales and Finance, handling routine discrepancies and ad-hoc duties while supporting continuous process improvements.

Responsibilities

• Process customer orders accurately and ensure timely order fulfilment
• Verify order details, product availability, pricing, and shipping information
• Monitor order queues and coordinate with logistics to maintain smooth daily operations
• Update order status and maintain accurate records within the order management system
• Work closely with Customer Service, Warehouse, Logistics, Sales, and Finance teams to ensure seamless order fulfilment
• Resolve routine order discrepancies and escalated complex issues when required
• Support inventory reconciliation and order verification activities
• Prepare, pack, and organise orders for dispatch
• Coordinate with delivery partners and manage urgent or special delivery requests
• Assist with ad-hoc operational duties and support continuous process improvements

Job description

Recruit Express Pte Ltd in Singapore is seeking an organized Order Fulfillment Assistant to process customer orders, verify details, and coordinate with logistics for timely delivery. You will use the order management system to update statuses and ensure accurate records.

This role requires close collaboration with Customer Service, Warehouse, Logistics, Sales and Finance, handling routine discrepancies and ad-hoc duties while supporting continuous process improvements.