Order Management Executive/ Order Coordinator/ Order Operations Executive

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an Order Management Executive to process customer requests and ensure accurate order entry. Responsibilities include verifying request details, managing orders in the ECOM system, and coordinating with various teams for seamless service delivery. Ideal candidates will have strong coordination skills, attention to detail, and the ability to work in a fast-paced environment. This is a great opportunity to contribute to an essential service coordination function.

Responsibilities

• Review and verify customer requests for completeness and accuracy.
• Decompose requests to determine appropriate order types.
• Create and manage orders in the ECOM system.
• Establish Project Tie, Bill Dependency Tie, and Circuit Tie.
• Send acknowledgment emails to customers/requestors.
• Amend orders and Customer Required Date (CRD) as needed.
• Create new customer and billing accounts when required.
• Update customer account details and billing account details.
• Liaise with Sales/SDE, Credit Management, and Number Management teams for order fulfillment.

Skills

Understanding of product schemes, plans, and value-added combinations

Strong coordination and communication skills

Attention to detail in fast-paced environment

Job description

• Contract Period: 12 Months

• Location: Serangoon North

Job Summary

The Order Management Executive is responsible for processing customer requests and ensuring accurate and timely order entry in the system. This role involves verifying request details, creating and amending orders, managing customer and billing accounts, and coordinating with internal teams to deliver seamless service provisioning.

Key Responsibilities

• Review and verify customer requests for completeness and accuracy.

• Decompose requests to determine appropriate order types.

• Create and manage orders in the ECOM system.

• Establish Project Tie, Bill Dependency Tie, and Circuit Tie.

• Send acknowledgment emails to customers/requestors.

• Amend orders and Customer Required Date (CRD) as needed.

• Create new customer and billing accounts when required.

• Update customer account details (name, address, UEN) and billing account details.

• Liaise with Sales/SDE, Credit Management, and Number Management teams for order fulfillment.

Skill Set

• Understanding of product schemes, plans, and value-added combinations.

• Strong coordination and communication skills to work with cross-functional teams.

• Ability to work in a fast-paced environment with attention to detail.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

We regret to inform that only shortlisted candidates will be notified.

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