Order Fulfilment Coordinator

FROSTS FOOD & BEVERAGE (PTE.) LTD.; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

FROSTS FOOD & BEVERAGE (PTE.) LTD. is seeking an Order Fulfilment Coordinator to serve as the Voice of the Customer within Frosts & Quix and manage the sales order process through to shipment.

You will interact directly with customers, ensure accuracy, and coordinate with logistics and sales teams. Based in Singapore, you will handle inquiries in English (and Mandarin where possible), check stock availability, liaise with warehouse, process orders, print invoices, and assist with delivery

Qualifications

• Diploma or equivalent required.
• Proficient in English and another language.
• Experience with Microsoft Navision is an advantage.
• Mandarin communication is an added advantage.

Responsibilities

• Retrieving email and WhatsApp messages, answering customer phone calls, and acknowledging customer emails.
• Checking the availability of ordered items. If items are unavailable, you must suggest an appropriate replacement to the customer.
• Process orders and warehouse shipments for food service or retail customers in our business central system.
• Print invoices and attach them to purchase orders.
• Applying for a gate pass or loading bay booking for delivery.
• Check the POD (Proof of Delivery) once the contractor returns the invoices for HD orders and highlights the log sheet.
• Working closely with the logistics team on stock availability, weight, and delivery timing.
• Processing returns for expired items in the BC system for Expired Stocks.
• Posting Van Sales Invoices daily.
• Attend to customer enquiries and forward this enquiry to the salesperson.

Skills

English

Mandarin

Education

Diploma or Equivalent

Tools

Microsoft Navision

Job description

Work location: Tuas and Bedok

As an Order Fulfilment Coordinator, you will be interacting directly with our customers and be the Voice of the Customer within Frosts & Quix and manage the sales order process through to shipment.

Job Responsibilities

• Retrieving email and WhatsApp messages, answering customer phone calls, and acknowledging customer emails.
• Checking the availability of ordered items. If items are unavailable, you must suggest an appropriate replacement to the customer.
• Process orders and warehouse shipments for food service or retail customers in our business central system.
• Print invoices and attach them to purchase orders.
• Applying for a gate pass or loading bay booking for delivery.
• Check the POD (Proof of Delivery) once the contractor returns the invoices for HD orders and highlights the log sheet.
• Working closely with the logistics team on stock availability, weight, and delivery timing.
• Processing returns for expired items in the BC system for Expired Stocks.
• Posting Van Sales Invoices daily.
• Attend to customer enquiries and forward this enquiry to the salesperson.

Requirements

• Diploma or Equivalent
• Good command of English and one other language
• Experience with Microsoft Navision will be an added advantage
• Ability to communicate in Mandarin will be an added advantage as the coordinator will need to answer phone calls and handle order inquiries from Mandarin-speaking retail and food service customers
  

Please note that your role will require attention to detail, strong communication skills, and working collaboratively with various teams.

Note: Salary commensurate with your experience. It will be an added advantage if you have knowledge in the food industry.