Customer Service Officer / Coordinator

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 3,200 - 4,600; Full time

Benefits offered by this job

Performance Bonus

Medical Benefits

Staff Purchase

Job summary

Eastern Harvest Foods (Singapore) Pte. Ltd. is seeking a proactive Indoor Sales Executive to support daily order processing and customer liaison.

You will coordinate with customers, generate and verify orders, invoices, and delivery notes, and ensure accurate records while delivering responsive service. The role requires strong communication, Mandarin proficiency, and the ability to manage multiple tasks under pressure in a fast-paced environment; ERP/NAV familiarity is a plus with a dynamic,

Qualifications

• Requires strong communication and customer service orientation.
• Proactive with ability to prioritize tasks in a fast-paced environment.
• Experience with ERP/NAV is a plus.

Responsibilities

• Manage customers’ orders efficiently.
• Assist in generating sales orders, delivery orders, invoices, and credit notes.
• Monitor and respond to emails and customer inquiries promptly.
• Ensure receipts and records are accurate.
• Handle inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfill orders.
• Provide indoor sales support.
• Perform other ad-hoc duties as assigned by Management.

Skills

Communication

Interpersonal skills

Customer orientation

Proactive

Prioritization

Multitasking

Under pressure

Mandarin communication

Education

O-level or Diploma

Tools

ERP/NAV familiarity

Job description

Job Responsibilities:

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Job Requirements:

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.
• Familiarity with ERP/NAV system is a plus.
• Diligent and dependable with a positive attitude.
• Ability to communicate in Mandarin to liaise with Mandarin-speaking clients.

Working Hours:

• 5.5 days’ work week (Alternate Saturday): 9am to 6pm (Mon to Fri), 7am to 12noon (Sat)

Work Location:

• 5 Jalan Tepong, Singapore 619325

Why Join Us:

• Be part of a company that values and invests in its employees.
• Work in a collaborative and inclusive environment.
• Have a strong supportive culture that encourages innovation and career growth.
• Competitive compensation and benefits package.

Attractive Staff Benefits:

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.