Operations Support Officer (12 months contract)

BANKING COMPUTER SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A financial services company in Singapore is seeking an Operations Support professional to manage the service desk and provide exceptional customer service. The role includes overseeing certificate management processes and preparing billing reports for the Finance team. Ideal candidates will have a diploma or GCE 'A' Level, strong analytical skills, and proficiency in Microsoft Office. This position requires effective communication and interpersonal skills to thrive in a collaborative environment.

Qualifications

• Experience in providing customer support.
• Ability to manage service desk operations.
• Maintaining accurate records of processes.

Responsibilities

• Manage the service desk and deliver excellent customer service.
• Oversee the certificate management process.
• Prepare billing reports for Finance.

Skills

Good communication and presentation skills

Attention to details

Analytical and problem-solving skills

Customer-oriented

Interpersonal skills

Self-starter

Resourceful

Education

Diploma in any discipline or GCE 'A' Level

Tools

Microsoft Office Suite

Job description

Position Summary

The Operations Support will be working in a highly collaborative environment with cross-functional teams. The incumbent will be the first level of contact for external customers and is responsible for manning the service desk. In addition, the incumbent will provide support to the team lead in delivering the division's strategies and objectives.

Key Responsibilities

• Manage the service desk and deliver excellent & consistent level of customer service via various touch points i.e. emails and phone
• Oversee the certificate management process, including processing applications / requests, preparing & sending notifications, arranging appointments, and onboarding new participants while maintaining accurate records
• Prepare billing reports for Finance to facilitate invoice generation
• Ensure the continuous maintenance and replenishment of daily inventory essential for fulfilling user requests
• Ensure adherence to established procedures and controls
• Ensure prompt follow-up and resolution of any reported issues

Requirements

• Diplomain any discipline or GCE “A” Level with experience
• Good communication and presentation skills
• Attention to details, demonstrate good analytical and problem-solving skills
• A self-starter, resourceful and active team player
• Customer-oriented and with good interpersonal skills
• Proficient in Microsoft Office Suite