Operations & Spare Parts Coordinator

Arcelik-Hitachi Home Appliances Sales (Singapore) Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Arcelik-Hitachi Home Appliances Sales (Singapore) Pte Ltd seeks an Inventory & Warehouse Associate to manage stock, parts issuance/sales, customer service, and logistics. You will handle inventory records, order processing, and coordination with service technicians and customers.

You will ensure accurate pricing, documentation, and timely sales, while maintaining warehouse safety and compliance with procedures. Relevant NITEC/Diploma qualifications and ERP proficiency are required.

Qualifications

• Higher NITEC, Diploma, or equivalent qualification.
• 2–3 years of experience in spare parts, warehouse, inventory, or customer service operations.
• Warehouse safety training or relevant operational certifications are advantageous.
• Proficient in ERP and Inventory Management Systems, with strong knowledge of inventory control principles and warehouse operations.
• Strong customer-focused mindset with excellent teamwork and collaboration skills.

Responsibilities

• Maintain accurate inventory records and stock movements.
• Monitor reorder levels and support replenishment activities.
• Prepare storage locations for new product models spare parts within the limited space available.
• Support cycle counts and bi-annual stock-taking activities.
• Monitor and reconcile technicians outstanding inventory.
• Ensure spare parts issue and return to and from service technicians are done accurately and promptly.
• Update parts exchanges by technicians and customers are done correctly
• Process spare parts sales to dealers and walk-in customers.
• Ensure correct pricing, documentation, and transaction accuracy.
• Perform counter sales activities.
• Perform E-commerce sales activities timely
• Attend to customer enquiries at the service counter.
• Respond to local customer spare parts enquiries.
• Provide professional and timely support to customers.
• Process sales orders accurately and timely.
• Coordinate order status and delivery updates with customers.
• Receive, inspect, and clear incoming shipments via air, sea, and courier.
• Pack and dispatch spare parts for online, dealer, and overseas orders.
• Maintain warehouse cleanliness, organization, and safety standards.
• Ensure proper storage and handling of inventory.
• Repacking and labelling of incoming spare parts
• Sending back bulky items to 3PL to clear space in warehouse
• Maintain Parts Control System and inventory transaction records.
• Perform daily cashier closing and collection reconciliation.
• Generate inventory and operational reports as required.
• Ensure compliance with company procedures and audit requirements.
• Support continuous improvement initiatives and process standardization.

Skills

Inventory control

Customer service

Teamwork

Attention to detail

Stock reconciliation

Safety consciousness

Education

Higher NITEC

Diploma or equivalent

Tools

ERP system

Inventory management systems

Job description

Key Responsibilities

1. Inventory Management

• Maintain accurate inventory records and stock movements.

• Monitor reorder levels and support replenishment activities.

• Prepare storage locations for new product models spare parts within the limited space available.

• Support cycle counts and bi-annual stock-taking activities.

• Monitor and reconcile technicians outstanding inventory.

2. Spare Parts Issuance & Sales

• Ensure spare parts issue and return to and from service technicians are done accurately and promptly.

• Update parts exchanges by technicians and customers are done correctly

• Process spare parts sales to dealers and walk-in customers.

• Ensure correct pricing, documentation, and transaction accuracy.

• Perform counter sales activities.

• Perform E-commerce sales activities timely

3. Customer Service & Enquiries

• Attend to customer enquiries at the service counter.

• Respond to local customer spare parts enquiries.

• Provide professional and timely support to customers.

• Process sales orders accurately and timely.

• Coordinate order status and delivery updates with customers.

4. Logistics & Warehouse Operations

• Receive, inspect, and clear incoming shipments via air, sea, and courier.

• Pack and dispatch spare parts for online, dealer, and overseas orders.

• Maintain warehouse cleanliness, organization, and safety standards.

• Ensure proper storage and handling of inventory.

• Repacking and labelling of incoming spare parts

• Sending back bulky items to 3PL to clear space in warehouse

5. System & Reporting Control

• Maintain Parts Control System and inventory transaction records.

• Perform daily cashier closing and collection reconciliation.

• Generate inventory and operational reports as required.

• Ensure compliance with company procedures and audit requirements.

• Support continuous improvement initiatives and process standardization.

Requirements

• Higher NITEC, Diploma, or equivalent qualification.

• 2–3 years of experience in spare parts, warehouse, inventory, or customer service operations.

• Warehouse safety training or relevant operational certifications are advantageous.

• Proficient in ERP and Inventory Management Systems, with strong knowledge of inventory control principles and warehouse operations.

• Strong customer-focused mindset with excellent teamwork and collaboration skills.