Operations & Spare Parts Coordinator

ARCELIK HITACHI HOME APPLIANCES SALES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 35,000 - 60,000; Full time

Job summary

ARCELIK HITACHI HOME APPLIANCES SALES (SINGAPORE) PTE. LTD. is seeking a capable Parts & Inventory Associate to manage stock, support replenishment, and prepare storage spaces for new models.

You will coordinate spare parts issuance, update price and sales records, handle customer inquiries, and ensure accurate order fulfilment in a fast-paced warehouse. The role requires ERP proficiency, attention to detail, and teamwork to support logistics, customer service, and continuous process

Qualifications

• Higher NITEC or Diploma or equivalent qualification.
• 2–3 years experience in spare parts, warehouse or inventory operations.
• Experience with ERP and inventory control.
• Strong customer service and teamwork.

Responsibilities

• Inventory Management: Maintain accurate inventory records, monitor stock movements, and prepare storage locations for new product models/spare parts within limited space.
• Spare Parts Issuance & Sales: Ensure accurate issue/return, update exchanges, process sales to dealers and walk-in customers, and perform counter and online sales.
• Customer Service & Enquiries: Attend to service counter inquiries, respond to spare parts questions, provide timely support, and process sales orders accurately.
• Logistics & Warehouse Operations: Receive, inspect, and clear shipments; pack/dispatch orders; maintain cleanliness and safety; store and label parts; send bulky items back to 3PL to free space.
• System & Reporting Control: Maintain Parts Control System, perform daily cashier closing, generate inventory reports, and ensure compliance with procedures and audits.

Skills

Inventory management

ERP systems

Customer service

Warehouse operations

Education

Higher NITEC / Diploma

Tools

ERP software

Inventory control systems

Job description

Key Responsibilities

1. Inventory Management

• Maintain accurate inventory records and stock movements.
• Monitor reorder levels and support replenishment activities.
• Prepare storage locations for new product models spare parts within the limited space available.
• Support cycle counts and bi-annual stock-taking activities.
• Monitor and reconcile technicians outstanding inventory.

2. Spare Parts Issuance & Sales

• Ensure spare parts issue and return to and from service technicians are done accurately and promptly.
• Update parts exchanges by technicians and customers are done correctly
• Process spare parts sales to dealers and walk-in customers.
• Ensure correct pricing, documentation, and transaction accuracy.
• Perform counter sales activities.
• Perform E-commerce sales activities timely

3. Customer Service & Enquiries

• Attend to customer enquiries at the service counter.
• Respond to local customer spare parts enquiries.
• Provide professional and timely support to customers.
• Process sales orders accurately and timely.
• Coordinate order status and delivery updates with customers.

4. Logistics & Warehouse Operations

• Receive, inspect, and clear incoming shipments via air, sea, and courier.
• Pack and dispatch spare parts for online, dealer, and overseas orders.
• Maintain warehouse cleanliness, organization, and safety standards.
• Ensure proper storage and handling of inventory.
• Repacking and labelling of incoming spare parts
• Sending back bulky items to 3PL to clear space in warehouse

5. System & Reporting Control

• Maintain Parts Control System and inventory transaction records.
• Perform daily cashier closing and collection reconciliation.
• Generate inventory and operational reports as required.
• Ensure compliance with company procedures and audit requirements.
• Support continuous improvement initiatives and process standardization.

Requirements

• Higher NITEC, Diploma, or equivalent qualification.
• 2–3 years of experience in spare parts, warehouse, inventory, or customer service operations.
• Warehouse safety training or relevant operational certifications are advantageous.
• Proficient in ERP and Inventory Management Systems, with strong knowledge of inventory control principles and warehouse operations.
• Strong customer-focused mindset with excellent teamwork and collaboration skills.