Operations, Sea Freight, Export Billing, Singapore

DSV AIR & SEA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

DSV Air & Sea Singapore Pte. Ltd. is seeking a proactive customer service professional to support export and sea freight forwarding activities.

You will ensure accurate documentation, coordinate with vendors and customers, and maintain timely communication. The role requires 1–2 years of relevant freight forwarding experience, strong MS Office skills, and a detail-oriented, analytical mindset. You will adhere to company SOPs and participate in projects as needed.

Qualifications

• 1–2 years of working experience in Freight Forwarding or Operations.
• Proficient in MS Office and report generation.
• Detail-oriented with an analytical mindset.
• Willingness to address operational issues outside of office hours as needed.

Responsibilities

• Provide proactive service in export and sea freight forwarding.
• Update shipment costs accurately in CW1/Tango or equivalent system.
• Ensure timely invoicing of shipments per company KPI.
• Coordinate and communicate with vendors, shipping lines, freight forwarders, customers and overseas offices.
• Adhere to Global standard processes and Governance policies.

Skills

Customer service

Export/Import knowledge

Attention to detail

Analytical thinking

Communication skills

Tools

Microsoft Office

Job description

JOB OVERVIEW

Provide a pro-active and comprehensive service to the customer in all aspects of export and sea freight forwarding services provided by DSV Air & Sea Singapore Pte. Ltd.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• ·Adhere to the Company Code of Conduct in daily endeavours for DSV Air & Sea.
• ·Ensure shipment costs are updated correctly inCW1/Tango
• ·Ensure timely invoicing of shipment as per company KPI
• ·Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices
• ·Handle invoice disputes or queries in a timely manner
• ·Perform Profit Share and follow up with overseas office on Profit Share.
• ·Timely follow up/coordinate/communicate information regarding invoices with stakeholders (ie: subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• ·Correspond and follow up on emails.
• ·Escalation of all impediments to processing to direct reporting manager.
• ·Adherence to customer specific SOPs.
• ·Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• ·Handle documentation and/or reporting for specific accounts
• ·Adherence to Global standard processes/procedures and to Corporate Standard & Governance policies.
• ·Participate in company projects and initiatives as required
• ·Backup for the other team members as and when necessary
• ·Any other job-related tasks as assigned by the superior.
• ·Adherence to the Code of Conduct policy of the DSV Group Competencies
• ·Functional know-how in Customer Service Exports/ Imports
• ·Operational know-how (Document Processing Ocean)
• ·Operational Understanding (Customs Clearance)
• ·Understanding of DSV Export / Import Products
• ·Understanding of legal/regulatory/statutory environment
• ·Business acumen
• ·Microsoft Office

EDUCATION AND/ OREXPERIENCE

• ·With at least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
• ·Intermediate to advanced MSO applications
• ·Detail oriented, analytical, and proactive inidentifying and addressing operational challenges.
• ·Willingness to address operational issuesoutside of office hours as needed.
• ·Education can be compensated with relevant working experience.