Operations Assistant, Sea Freight, Export Billing, Singapore

DSV AIR & SEA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

DSV Air & Sea Singapore Pte. Ltd. is seeking a proactive Customer Service professional to support export and sea freight forwarding processes. The role focuses on accurate cost updates, timely invoicing, and effective coordination with vendors, customers, and overseas offices.

Candidates should have 1–2 years in freight forwarding, strong MS Office skills, and a proactive approach to resolving operational issues and disputes, with adherence to company policies and standard processes.

Qualifications

• 1–2 years of working experience in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
• Intermediate to advanced MS Office applications
• Detail oriented, analytical, proactive in addressing operational challenges
• Willingness to address operational issues outside of office hours as needed

Responsibilities

• Adhere to the Company Code of Conduct for DSV Air & Sea Singapore.
• Ensure shipment costs are updated correctly in CW1/Tango.
• Ensure timely invoicing of shipments per company KPI.
• Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices.
• Handle invoice disputes or queries in a timely manner.
• Perform Profit Share and follow up with overseas office on Profit Share.
• Coordinate and communicate information regarding invoices with stakeholders.
• Maintain accountability for updating and meeting deadlines for monthly reports required by customers.
• Adherence to Global standard processes/procedures and to Corporate Standard & Governance policies.
• Backup for other team members as required.

Skills

Customer service exports/imports

Document processing

Customs clearance

DSV Export/Import products

Microsoft Office

Tools

CW1/Tango

Job description

JOB OVERVIEW

Provide a pro-active and comprehensive service to the customer in all aspects of export and sea freight forwarding services provided by DSV Air & Sea Singapore Pte. Ltd.

ESSENTIAL DUTIESAND RESPONSIBILITIES

• Adhere to the Company Code of Conduct in daily endeavors for DSV Air & Sea.
• Ensure shipment costs are updated correctly inCW1/Tango
• Ensure timely invoicing of shipment as per company KPI
• Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices
• Handle invoice disputes or queries in a timely manner
• Perform Profit Share and follow up with overseas office on Profit Share.
• Timely follow up/coordinate/communicate information regarding invoices with stakeholders
• (ie: subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Correspond and follow up on emails.
• Escalation of all impediments to processing to direct reporting manager.
• Adherence to customer specific SOPs.
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• Handle documentation and/or reporting for specific accounts
• Adherence to Global standard processes/procedures and to Corporate Standard & Governance policies.
• Participate in company projects and initiatives as required
• Backup for the other team members as and when necessary
• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group Competencies
• Functional know-how in Customer Service Exports/ Imports
• Operational know-how (Document Processing Ocean)
• Operational Understanding (Customs Clearance)
• Understanding of DSV Export / Import Products
• Understanding of legal/regulatory/statutory environment
• Business acumen
• Microsoft Office

EDUCATION AND/ OREXPERIENCE

• With at least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
• Intermediate to advanced MSO applications
• Detail oriented, analytical, and proactive in identifying and addressing operational challenges.
• Willingness to address operational issues outside of office hours as needed.
• Education can be compensated with relevant working experience.