Export Operations & Invoicing Specialist

DSV AIR & SEA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

DSV Air & Sea Singapore Pte. Ltd. is seeking a proactive Customer Service professional to support export and sea freight forwarding processes. The role focuses on accurate cost updates, timely invoicing, and effective coordination with vendors, customers, and overseas offices.

Candidates should have 1–2 years in freight forwarding, strong MS Office skills, and a proactive approach to resolving operational issues and disputes, with adherence to company policies and standard processes.

Qualifications

• 1–2 years of working experience in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
• Intermediate to advanced MS Office applications
• Detail oriented, analytical, proactive in addressing operational challenges
• Willingness to address operational issues outside of office hours as needed

Responsibilities

• Adhere to the Company Code of Conduct for DSV Air & Sea Singapore.
• Ensure shipment costs are updated correctly in CW1/Tango.
• Ensure timely invoicing of shipments per company KPI.
• Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices.
• Handle invoice disputes or queries in a timely manner.
• Perform Profit Share and follow up with overseas office on Profit Share.
• Coordinate and communicate information regarding invoices with stakeholders.
• Maintain accountability for updating and meeting deadlines for monthly reports required by customers.
• Adherence to Global standard processes/procedures and to Corporate Standard & Governance policies.
• Backup for other team members as required.

Skills

Customer service exports/imports

Document processing

Customs clearance

DSV Export/Import products

Microsoft Office

Tools

CW1/Tango

Job description

DSV Air & Sea Singapore Pte. Ltd. is seeking a proactive Customer Service professional to support export and sea freight forwarding processes. The role focuses on accurate cost updates, timely invoicing, and effective coordination with vendors, customers, and overseas offices.

Candidates should have 1–2 years in freight forwarding, strong MS Office skills, and a proactive approach to resolving operational issues and disputes, with adherence to company policies and standard processes.