Export Shipping Manager - DW

recruit now singapore pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Recruit Now Singapore Pte. Ltd. in Singapore is seeking an experienced Export Shipping Manager to lead a busy team and drive operational excellence in export logistics. You will oversee documentation, compliance, and customer service to ensure timely, accurate shipments.

The role requires a track record in shipping and freight forwarding, leadership experience, and the ability to negotiate with carriers to obtain favorable terms. A proactive, detail-oriented professional is preferred.

Qualifications

• Degree in Supply Chain, Logistics, International Trade, Business, or a related field.
• Minimum 7 years of experience in shipping, logistics, or freight forwarding.
• Minimum 3 years in a managerial or leadership role.

Responsibilities

• Lead, coach, and motivate the Export Shipping team to achieve operational excellence and deliver high-quality customer service.
• Set, monitor, and review departmental KPIs together with the Import Shipping Manager to drive continuous improvement.
• Ensure compliance with ISO 9001 standards and maintain accurate shipping documentation and records.
• Build and maintain strong relationships with new and existing customers by providing professional logistics support and tailored shipping solutions.
• Handle customer enquiries, complaints, and shipment issues promptly to ensure customer satisfaction.
• Oversee daily export shipping operations, ensuring smooth coordination of freight forwarding activities.
• Manage the preparation and verification of export shipping documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and Letter of Credit (L/C) documents.
• Ensure customs declarations and export documentation comply with Singapore and international trade regulations.
• Coordinate with government authorities, inspection agencies, and internal quality teams to facilitate shipment inspections and regulatory requirements.
• Negotiate competitive freight rates and shipping terms with carriers, freight forwarders, and logistics partners.
• Manage relationships with transport providers, hauliers, warehouses, and other business vendors to ensure efficient shipment execution.
• Review and verify logistics-related invoices, including warehousing, loading, transportation, and packing charges.
• Plan, monitor, and coordinate shipment schedules to ensure timely delivery and operational efficiency.
• Prepare sales contracts, shipment forecasts, operational reports, and management reports.
• Analyse shipping performance and identify opportunities to improve processes, cost efficiency, and service quality.

Education

Degree in Supply Chain, Logistics, International Trade, Business, or a related field

Job description

RESPONSIBILITIES:

• Lead, coach, and motivate the Export Shipping team to achieve operational excellence and deliver high-quality customer service.

• Set, monitor, and review departmental KPIs together with the Import Shipping Manager to drive continuous improvement.

• Ensure compliance with ISO 9001 standards and maintain accurate shipping documentation and records.

• Build and maintain strong relationships with new and existing customers by providing professional logistics support and tailored shipping solutions.

• Handle customer enquiries, complaints, and shipment issues promptly to ensure customer satisfaction.

• Oversee daily export shipping operations, ensuring smooth coordination of freight forwarding activities.

• Manage the preparation and verification of export shipping documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and Letter of Credit (L/C) documents.

• Ensure customs declarations and export documentation comply with Singapore and international trade regulations.

• Coordinate with government authorities, inspection agencies, and internal quality teams to facilitate shipment inspections and regulatory requirements.

• Negotiate competitive freight rates and shipping terms with carriers, freight forwarders, and logistics partners.

• Manage relationships with transport providers, hauliers, warehouses, and other business vendors to ensure efficient shipment execution.

• Review and verify logistics-related invoices, including warehousing, loading, transportation, and packing charges.

• Plan, monitor, and coordinate shipment schedules to ensure timely delivery and operational efficiency.

• Prepare sales contracts, shipment forecasts, operational reports, and management reports.

• Analyse shipping performance and identify opportunities to improve processes, cost efficiency, and service quality.
  

REQUIREMENTS:

• Degree in Supply Chain, Logistics, International Trade, Business, or a related field.

• Minimum 7 years of experience in shipping, logistics, or freight forwarding.

• Minimum 3 years in a managerial or leadership role.