Operations Manager

GOLDEN CAFE FOOD PLACE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GOLDEN CAFE FOOD PLACE PTE. LTD. is hiring an experienced F&B Operations Manager to oversee day-to-day food court operations across outlets in Singapore. You will ensure SOP compliance, supervise outlet teams, and optimize manpower deployment while upholding food hygiene and safety standards.

We value leaders with strong communication skills, ability to plan rosters, and proficiency with POS and HRIS systems. This role requires a proactive, independent approach in a fast-moving environment.

Qualifications

• Minimum 5 years of relevant F&B operations management experience, preferably in hawker or food court environments.
• Strong manpower planning, roster management, and operational coordination skills.
• Proven leadership abilities with good communication and team management skills.
• Experience in handling food court or multi-outlet operations is preferred.
• Basic knowledge of food hygiene, workplace safety, and employment-related operational practices.

Responsibilities

• Oversee and support daily food court operations to ensure smooth and efficient day-to-day operations.
• Ensure compliance with company SOPs, operational procedures, and workplace policies.
• Plan, manage, and monitor manpower deployment and roster arrangements across outlets.
• Lead, supervise, and support outlet teams while maintaining workplace discipline and operational standards.
• Monitor outlet cleanliness, operational readiness, and service standards.
• Ensure compliance with food hygiene, workplace safety, manpower, and employment-related requirements.
• Responsible for recruitment, onboarding, staff training, disciplinary matters, and staff performance management.
• Handle operational issues, customer feedback, and outlet-related coordination matters.
• Work closely with internal departments on operational planning and process improvements.
• Support implementation and usage of POS systems, HRIS systems, and operational software.
• Assist with tenant coordination, operational planning, and outlet space management where required.

Skills

Food court ops management

Manpower planning

Leadership

Communication

Independent work

Tools

POS systems

HRIS Infotech

MS Office

Job description

Roles & Responsibilities

• Oversee and support daily food court operations to ensure smooth and efficient day-to-day operations.
• Ensure compliance with company SOPs, operational procedures, and workplace policies.
• Plan, manage, and monitor manpower deployment and roster arrangements across outlets.
• Lead, supervise, and support outlet teams while maintaining workplace discipline and operational standards.
• Monitor outlet cleanliness, operational readiness, and service standards.
• Ensure compliance with food hygiene, workplace safety, manpower, and employment-related requirements.
• Responsible for recruitment, onboarding, staff training, disciplinary matters, and staff performance management.
• Handle operational issues, customer feedback, and outlet-related coordination matters.
• Work closely with internal departments on operational planning and process improvements.
• Support implementation and usage of POS systems, HRIS systems, and operational software.
• Assist with tenant coordination, operational planning, and outlet space management where required.

Essential Skills & Requirements

• Minimum5 years of relevant F&B operations management experience, preferably within hawker or food court environments.
• Strong manpower planning, roster management, and operational coordination skills.
• Proven leadership abilities with good communication and team management skills.
• Experience in handling food court or multi-outlet operations is preferred.
• Basic knowledge of food hygiene, workplace safety, and employment-related operational practices.
• Experience in using POS systems and HRIS platforms such as Infotech is an advantage.
• Proficient in Microsoft Office and comfortable using operational and digital systems.
• Able to work independently and manage operational matters in a fast-moving environment.

Working Hours

6-day work week | 1 rest day per week| Working hours based on operational and managerial requirements | Required to support operational needs during weekends and public holidays when necessary.

Remuneration

Salary will be commensurate with the candidate's experience, qualifications, and overall suitability for the role.