Captain

DOCG PTE LTD; Singapore; On-site; SGD 42,000 - 72,000; Full time

Benefits offered by this job

Staff discounts on meals

Job summary

DOCG PTE LTD in Singapore's CBD is seeking an Outlet Manager to oversee day-to-day operations of the outlet from 11am to 11pm, six days a week. You will ensure smooth service, monitor standards, and lead a small team to deliver exceptional guest experiences.

You will manage inventory, control wastage and costs, uphold food safety and hygiene, and address customer feedback promptly. The role requires quick thinking, strong communication, and a hands-on leadership style in a fast-paced environment.

Qualifications

• Oversee day-to-day operations and ensure smooth service.
• Maintain high customer satisfaction by monitoring standards and addressing feedback.
• Resolve customer inquiries promptly and professionally.
• Manage inventory to avoid over-ordering while meeting demand.
• Monitor wastage and food costs to protect profitability.
• Ensure compliance with health, safety, and sanitation regulations.

Responsibilities

• Oversee day-to-day operations of the outlet.
• Monitor service standards and address customer feedback.
• Handle customer complaints and inquiries professionally.
• Manage inventory and control wastage and costs.
• Ensure health and safety compliance.
• Resolve issues quickly for staff, customers, or operations.

Skills

Customer service

Inventory management

Staff supervision

Food safety

Problem solving

Tools

POS system

Job description

• - Location(s): CBD
• - Working Days: 6 days/week
• - Working Hours: 11am to 11pm (2 hrs break)

Job Description & Requirements:

• - Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.
• - Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.
• - Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.
• - Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.
• - Monitor and control wastage and food costs to maintain profitability.
• - Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.
• - Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer:

• - Competitive salary and benefits package.
• - Opportunities for career advancement and skill development.
• - A dynamic and supportive work environment.
• - Staff discounts on meals.

(Salary package is based on role responsibilities and operational working requirements)