Operations Lead: Soft FM & Vendor Management

Recruit Express Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore seeks an experienced operations professional to oversee a portfolio of outsourced hospitality and soft facilities management within a complex institutional environment.

The role focuses on ensuring service providers meet KPIs, SLAs, and regulatory requirements while driving operational improvements across housekeeping, waste management, pest control, landscaping, linen & laundry, and portering. Strong vendor and contract management experience is essential.

Qualifications

• Min. Degree in Facilities Management, Hospitality, Business, Contract Management, Horticulture or any relevant discipline.
• Relevant experience in contract, vendor, hospitality, facilities or service management.
• Experience managing outsourced services such as housekeeping, cleaning, waste, landscaping, pest control, laundry, portering or related portfolios is highly advantageous.
• Strong understanding of vendor-performance management, KPIs and SLAs.
• Experience supporting audits, compliance requirements, service reviews and operational improvement initiatives.

Responsibilities

• Manage an assigned portfolio of hospitality and soft facilities management services, including housekeeping, waste management, pest control, landscaping, linen & laundry and portering.
• Monitor vendor performance against contractual KPIs, SLAs, service standards and operational requirements.
• Conduct regular service reviews and follow up on performance gaps, complaints and corrective actions.
• Work closely with internal stakeholders and service providers to resolve operational issues and service-recovery matters.
• Ensure outsourced services comply with organisational policies, statutory requirements, audit standards and workplace safety requirements.
• Review service quality and identify opportunities to improve efficiency, user experience and operational effectiveness.
• Manage contract governance, performance documentation, reports and records to maintain accountability and audit readiness.
• Support contract renewal, procurement, budgeting and financial management activities to optimise service quality and value for money.
• Analyse service trends and vendor performance data and present findings or recommendations to stakeholders and management.
• Lead or participate in operational improvement, service transformation and resilience projects.
• Build effective relationships with senior stakeholders, operational teams, contractors and end users.
• Support team development through coaching, engagement and knowledge sharing.

Skills

Vendor management

Contract management

Stakeholder management

Operations leadership

Service improvements

Education

Degree in Facilities Management / Hospitality / Business

Job description

Recruit Express Pte Ltd in Singapore seeks an experienced operations professional to oversee a portfolio of outsourced hospitality and soft facilities management within a complex institutional environment.

The role focuses on ensuring service providers meet KPIs, SLAs, and regulatory requirements while driving operational improvements across housekeeping, waste management, pest control, landscaping, linen & laundry, and portering. Strong vendor and contract management experience is essential.