GMP Soft Services Supervisor: Facilities & Experience Lead

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 56,000 - 84,000; Full time

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd in Singapore seeks a Soft Service Supervisor to oversee transportation, cafeteria, waste management, and landscaping, coordinating vendors to deliver excellent customer experiences across site services.

You will ensure GMP compliance, safety training, and timely service contract renewals while guiding vendors and liaising with clients to maintain high facilities operations standards.

Qualifications

• Diploma/Degree in Facilities Management or related field; WSH certifications preferred.
• 3–5 years in Soft Services/Housekeeping; 2+ years in supervisor role within GMP-regulated pharma, biologics, medical device, or API manufacturing environments.
• Experience with IFM service providers and managing SLAs/KPIs.
• Strong knowledge of cGMP compliance, ALCOA+ data integrity, SOPs, CAPA, QMS processes, cleanroom protocols, and contamination control practices.
• Hands-on experience in pharmaceutical sanitisation, chemical handling, GMP waste management, pest control oversight, and operation within hazardous/controlled environments.
• Experience supporting internal and external regulatory audits (FDA, EMA, HSA, etc.) and maintaining audit-ready documentation and records.
• Strong leadership, team training, stakeholder management, and cross-functional communication with QA, Production, and EHS teams.

Responsibilities

• Plan and schedule preventive and corrective maintenance activities for GMP manufacturing facility space.
• Coordinate with service providers across Transportation, Cafeteria, Waste Management, Landscaping; support from Hard Services Supervisor for complex engineering tasks.
• Conduct routine site inspections to ensure office space and infrastructure meet safety risk assessments and method statements.
• Submit safety and quality observations; target 6 per month.
• Ensure timely renewal of maintenance and service contracts with vendors.
• Verify contractor work is completed satisfactorily and address any deficiencies.
• Draft revisions of GMP service plant SOPs and work instructions as needed.
• Provide vendor training including data integrity and GMP practices.
• Assist employees with facilities-related requests and inquiries.
• Collaborate with clients and suppliers to address facility-related queries and requirements.
• Maintain a safe GMP space environment and compliance with regulations.
• Handle incoming/outgoing calls and distribute messages; guide visitors on site.
• Support general administrative activities and incident investigations using RCA methodology.
• Coordinate weekly/daily briefings to monitor soft services vendors and site operations.
• Ensure compliance with government regulations on behalf of the client.

Skills

cGMP compliance

ALCOA+ data integrity

SOPs

CAPA

QMS processes

Cleanroom protocols

Leadership

Stakeholder management

Cross-functional communication

Education

Facilities Management degree/diploma

Job description

Jones Lang LaSalle Property Consultants Pte Ltd in Singapore seeks a Soft Service Supervisor to oversee transportation, cafeteria, waste management, and landscaping, coordinating vendors to deliver excellent customer experiences across site services.

You will ensure GMP compliance, safety training, and timely service contract renewals while guiding vendors and liaising with clients to maintain high facilities operations standards.