Facilities Manager, Soft Services & Workplace Experience

CBRE Group, Inc.; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Job summary

CBRE Singapore is seeking a Soft Services Facilities Manager to lead multi-site campus facilities operations, focusing on workplace experience, vendor performance, and client engagement. You will implement SOPs, monitor KPIs, and drive continuous improvement to deliver an exceptional environment.

With minimum 5 years FM leadership experience, you will manage budgets, contracts, and service providers while coaching teams and ensuring safety and compliance across sites.

Qualifications

• Minimum 5 years of facilities management experience in corporate/commercial environments.
• Experience overseeing soft services, workplace services, vendor performance, and client relationships.
• Proven experience leading and developing high-performing teams.
• Experience managing budgets, contracts, service providers, and performance metrics.

Responsibilities

• Lead day-to-day soft services delivery across assigned sites, ensuring safety and compliance.
• Develop and implement SOPs, reporting protocols, and communication frameworks.
• Monitor KPIs and SLAs; ensure contractual obligations are met.
• Conduct facility inspections and audits for regulatory and operational compliance.
• Identify improvement opportunities and drive workplace experience initiatives.
• Troubleshoot operational issues and respond to emergencies as needed.
• Build and maintain relationships with client stakeholders; lead regular engagement sessions.

Skills

Leadership

Client relations

Communication

Problem solving

Contract management

Budgeting & analytics

Multi-site management

Organizational planning

Customer focus

Stakeholder management

Job description

CBRE Singapore is seeking a Soft Services Facilities Manager to lead multi-site campus facilities operations, focusing on workplace experience, vendor performance, and client engagement. You will implement SOPs, monitor KPIs, and drive continuous improvement to deliver an exceptional environment.

With minimum 5 years FM leadership experience, you will manage budgets, contracts, and service providers while coaching teams and ensuring safety and compliance across sites.